Advice and Information for Consumers

Trading Standards offers consumer education to Cheshire residents to ensure that all consumers, especially the vulnerable, can make informed choices about goods and services purchased in an increasingly complex marketplace. We aim to ensure that all consumers have the knowledge to protect themselves from potentially unscrupulous trades people and that they are empowered with the knowledge and skills to help themselves.

Dealing with a complaint

If you have a complaint against a trader or a credit company you may need to send a letter. You can find out more about dealing with consumer disputes on the Citizen's Advice website.

To report a matter to Cheshire East Trading Standards or to seek advice please contact Citizens Advice Consumer Service on 03454 040506 or use the online form. Staff at Citizens Advice will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Cheshire East Trading Standards.


Cheshire Secondary schools are given full support in implementing the Citizenship strand of the National Curriculum and are encouraged to submit teams for the Young Consumers of the Year Competition which is aimed at students aged 14 to 17 years.

Information is available from:

Lifelong Learning

A range of talks are available from our Education and Fair Trading Officers on issues such as doorstep sales and general consumer rights. These are particularly useful for elderly and vulnerable consumers and can be arranged either during the day or in the evening.

Home Information Packs

Home Information Packs have been suspended with immediate effect from 21 May 2010. This means that homes marketed for sale on or after this date will no longer need a Home Information Pack. However, Energy Performance Certificates are still required.