Temporary delays to refunds
We are currently in the process of changing over to a new payment system. Whilst the changeover takes place this will result in delays in customers receiving refunds during the period 11 January 2021 to 11 February 2021.
Please accept our apologies for any inconvenience that this unavoidable disruption to service may cause, this does not affect any COVID19 grant payments.
If you are currently expecting a refund for business rates we will process this as soon as possible. Please do not contact us until after 14 February 2021 when we expect normal service to resume
Have you received an Empty Property Rates Review letter?
Complete the review form to update our records.
Business Rates Scam
We have been made aware of a scam in which a ratepayer was tricked into handing over funds to a fake collection agency. They were made to believe they owed more than £700 in unpaid business rates.
You can check your Cheshire East account to find out if you owe money and how to pay it. Or you can contact the Council if you have doubts about a phone call demanding payment.
You can find more information on Business Rate scams from the Valuation Office or see our information about business rates and the recovery process
Contact Business Rates online
Business Rates Team available for telephone enquiries:
Monday - Friday
9:00 - 13:00
0300 123 5013
Cheshire East Council
PO Box 622