Council services during the COVID-19 outbreak

Maintaining essential services to support your health and wellbeing

Coronavirus (Covid-19) help for Business Rates customers

The Chancellor announced new measures in the budget to help businesses minimise the impact of coronavirus (COVID-19). See our Cheshire East business page for further information on business support.

Retail discount will be increased to 100% and expanded to cover all retail, leisure and hospitality businesses in England. Nurseries that are on  Ofsted's Early Years Register and used for the provision of Early Years Foundation Stage (EYFS) are also included. 

We will identify businesses that are entitled to the discount and will send a revised bill. If you have temporarily closed due to the Coronavirus (COVID-19) you do not need to inform Business Rates of 
the temporary closure. Only advise us if the premises has been permanently vacated and is empty, do not cancel your Direct Debit. If you're entitled to the retail discount, we will not collect payment from you in April.

We'll use your bank details to make payment of the small business grant.

Small business grant funding

Two new grant funding schemes have been announced. A small business grant funding of £10,000 for all businesses in receipt of small business rate relief and grant funding of £25,000 for retail, hospitality and leisure businesses with property where the rateable value is between £15,000 and less than £51,000.

Eligible businesses will be identified through the business rates system and will receive the grants once funds are available: summary of scheme requirements (PDF, 81KB)

If you do not pay your business rates by direct debit or you qualify for small business rate relief, we do not hold any bank details for you as we are unable to make payment via cheque. We'll need you to confirm your business’s bank details in order to make a payment to you. Please complete our online form confirming these details so that we can award the grant via bacs to qualifying properties.

Small Business Grant - provide your bank details online

You do not need to employ Rating Agents or other organisations outside of the Council to claim the support that is available. These agents will probably take a percentage of any relief or grant they claim on your behalf. Please be extra careful with what you sign and seek further advice before entering into any contract.

The Government will not accept deliberate manipulation and fraud - and any business caught falsifying their records to gain additional grant money will face prosecution and any funding issued will be subject to claw back.

Business rates collection

For accounts that will be entitled to the 100% retail relief, we will not submit a claim to banks for any business rates direct debits that are due in April. We urge all other businesses to pay what they can and seek advice where possible from their bank or other business support.

Any businesses that are experiencing difficulty paying their business rates should email us at  We can agree special payment plans so that the business rates due for 2020/21 are split over 9 months from July 2020 to March 2021, meaning that businesses will not have to pay anything until July.

For businesses that are in the retail, hospitality or leisure industry, we've suspended all recovery action for an initial three-month period. We'll consider requests from other businesses and organisations based on their circumstances.We urge all businesses to keep in touch with us to make sure that they're getting all the relief and support that they're entitled to and to let us know how we can support them during this challenging period.