Benefits Key Performance Targets 2017-18

Cheshire East Borough Council deals with a caseload of 21,282 for Housing Benefit and Council Tax Support cases.

The following information is a summary of our current performance and future targets.

Benefits Key Performance Targets 2016-17
MeasureCurrent PerformanceTargets
Performance this month

July 2018

2018-19 20119-20 2020-21
Right Time indicator 5.45 8 8 8
Average number of days to process new claims 16.58 15 10 8
Average number of days to process changes 4.45 4 4

4

Average number of days to process Blue Badges (used March performance):

New applications       

Renewal application

 

 
5

4

7

7

7

Average number of days to process Blue Badge appeals (working days)

3.8

7

7

7

Overpayments recovered as a % of the amounts recoverable this year

Total collected for invoiced debt

111.36%

88%

 
£1.1m

88%

 
£1.1m

88%

 
£1.1m

Average number of days sick per person 4.5 5 5 5
% of revisions actioned and notified within 1 month

97%

95%

95% 95%
% of submissions sent to the Tribunal Service within 1 month 100% 75% 80% 80%

Overall customer satisfaction

not yet available 95% 95% 95%
Percentage of training pledge targets met (target agreed individually at Performance Development Plan from range) 77% 100% from range 5-8

100% from range  5-8

100% from range 5-8
Free School Meals tbc      
Percentage of Housing Benefits payments recovered by subsidy

not yet available

98.4% 98.5% 98.6%
Percentage of Rent Allowance payments paid by BACs 99% 99.9% 99.9% 99.9%
Accuracy (all teams)
  • financial details correct
  • administrative and financial correct

 

87%       

87%

97%

92%

 

97%

92%

97%

92%

Citizens account - sign up by claimants and landlords

88.82%

 
117.07%

100% of landlords 

3,000 customers 

100% of landlords 

3,500 customers 

 100% landlords 

4,000 customers