Customer Feedback
We aim to provide high quality services but occasionally things
can go wrong. We welcome your feedback about our services because
your comments contain valuable information which we can use to help
us:
- Know when we got things right
- Improve the standard of services we deliver
- Put things right when they have gone wrong
- Learn from our mistakes
We want to know when:
- We have done something well
- You would like to make a suggestion that will help us do
something better
- We have done something wrong, or you would like to
complain
Please Let Us Know how we are doing, or how you feel, by
visiting our feedback page:
You can download a copy of our Corporate
Complaints, Compliments and Suggestions Policy (PDF,
200KB).
For more information on How to Complain, please see our
Compliments, Suggestions and Complaints How
to Make Contact with The Council page.
What is a complaint?
A complaint is an expression of dissatisfaction about the
Council’s action or lack of action or about the standard of a
service. This also applies to an organisation or contractor acting
on behalf of the Council.
Complaints
If you are unhappy with the service provided please discuss your
concerns with our staff in the first instance. It is important to
give the department an opportunity to resolve your concerns
informally. If you cannot resolve your concerns then you may feel
it necessary to make a complaint.
You can see the difference that your suggestions make as we
listen by visiting our 'You said, We did'
pages.