Problems with Collection

If you are having problems with your waste and recycling collections, then please don't hesitate to get in touch with us to discuss any issues. We have included some advice here for some of the more common concerns.

My Bin Hasn't Been Emptied

• The bin needs to be on the kerbside collection point by 7:00am on the day of collection
• The correct bin must be presented on the correct day
• The bin lid must be closed. If the lid is up, this will result in a non-collection. 
• The bin must not be too heavy for our operatives to move
• The bin has the correct materials in it (i.e. recyclable waste in a recycling bin/container) and no other types of waste present.
• The bin lid maybe frozen to the bin in extreme weather conditions
• Road not accessible for example due to road works or parked vehicles.

If you still think that your bin has been missed then let us know through the report a missed bin online form or by calling 0300 123 5011.

Check Your Collection Day Online

Residents of Cheshire East can check their forthcoming collection days online.

• Check your next collection day or download your current calendar
• Not received a collection calendar? You can request a calendar to be posted to you using the online calendar request form.

Refuse Collections

The following are some of the more common questions asked about refuse collections:

I don't have enough room for all of my waste, can I have another bin?

Possibly. We understand that larger families may need some extra space for their refuse.  However, before we issue another household waste bin, we'll arrange for our Household Adviser to pay a visit to help you make sure you're minimising as much waste as possible and recycling everything that you can.

Complete the Online Bin Request form for a new, additional or replacement bin/receptacle or a bin repair.

My bin is lost or has been stolen, what can I do?

Let us know about your situation and we'll see how we can help you.

• Complete the Online Bin Request form for a new, additional or replacement bin/receptacle or a bin repair.

I am having difficulty presenting my bins for collection, can I get help?

Are you, or someone you know, having difficulty presenting their bins for collection? Cheshire East Council can assist you with your collections. Where possible the bins should be presented by 7:00am for collection on the morning of the collection day. If you are unable to get the waste receptacles to the kerbside, then we can help you.

• Request assistance using the Bin Collection Pull-Out Assistance form.

I am a new resident and I don't have the correct bins, what can I do?

Let us know about your situation and we'll see what we can do.

• Complete the Online Bin Request form for a new, additional or replacement bin/receptacle or a bin repair.

Does Cheshire East Council offer a Bulky Waste Collection?

Yes! For more information on this chargeable service please see the Bulky Waste Collection page.

My bin is damaged, can I have a new one?

Cheshire East is dedicated to reducing the amount of waste produced in the area. Where possible we will repair your bin, or issue a replacement if necessary.  

• Complete the Online Bin Request form for a new, additional or replacement bin/receptacle or a bin repair.

For other questions and answers on the recycling and waste service, please visit the Frequently Asked Questions page.