Frequently Asked Questions
Transport for Students Aged 16-19
My child is attending a sixth form or college, are they
entitled to assistance with transport?
From September 2012, there will be a change to the level of
assisted transport provided for post 16 students. A reduced
devolved grant will be offered to all School Sixth Forms and
Further Education Colleges on an annual basis specifically to
support the transport needs of Cheshire East students. This policy
change will have an impact on all students – whether current
recipients of transport support or future applicants.
The Council will no longer arrange or manage the transport
provision for post 16 students from September 2012. It will be for
individual Sixth Forms and Colleges to determine what level of
support will be made available for students. You should speak
directly to your School or College to enquire about how they may be
able to help you. The Council will review the level of
funding available to Schools / Colleges on an annual basis.
How can I find out about commercial bus services on which, a
daily fare can be paid?
Please note that the journey planner opens in new browser window.
For further information please view our Public Transport Homepage or telephone the
Cheshire Traveline on 0871 200 22 33
open 7 days a week 8am to 8pm.
Cheshire Traveline can now accept calls using the Text Relay
system. For more information visit the Text
Relay website or call 18001 0871 200 22 33.
You can also plan your journey using the Transport Direct
any payments made, irrespective of the number of days a
student may or may not have travelled. We would advise you to
return unwanted passes by recorded delivery as we are not able to
refund any payments unless we receive the pass.
Can I apply for a spare seat on the school bus?
There is no obligation for the Council to arrange travel for
pupils who are not entitled under the Home to School Transport
Policy. However, consideration can be given to the sale of
surplus capacity seats on school transport routes in order to offer
a service to families who may wish to make use of this
scheme. Spare Seats can only be offered on routes with spare
capacity (after eligible pupils have been allocated) and where
there are no other public transport services on which your child
could pay a daily / termly fare.
If your child is attending a school sixth form (spare seats
are not available to colleges) and you wish for them to be
considered for a spare seat, you can make an online school transport
application or call us on 0300 123 5012. We
will then add your child to the waiting list and if there are spare
seats available on the route, we will write to you to request
Spare Seats are prioritised into 3 categories:
- Category 1 is reserved for pupils allocated a spare seat in the
previous academic year (this category is given first priority)
- Category 2 is for Cheshire East resident pupils who are
applying for a spare seat for the first time
- Category 3 is for non-Cheshire East resident pupils (this
category is given a lower priority)
Charges made are per child / per year. Payment can be made
termly or half-termly and renewal letters will be sent to you, to
remind you when your next payment is due. Payment can be made
either online at School
Transport Online Payments or by calling us on 0300
1235012. Please note that pupils will not be permitted to
travel unless they are in possession of a valid bus pass.
All charges are subject to change and are reviewed
annually. The spare seat charge for 2012/2013 is
How is poor behaviour managed on sixth form / college
Cheshire East Transport works closely
with schools and operators to encourage a good standard of
behaviour and respect from students. Any bad behaviour or
rule-breaking on the journey to and from school will be treated
seriously and could result in a temporary or permanent ban from
travelling. Smoking is illegal in public places and this
includes all school, local bus and rail services. Any
students found to be smoking will receive an immediate transport
Can I apply for special needs transport?
For further information please contact the Assessment and
Monitoring Team by calling 01625 378042.
Can I appeal for transport?
As the Council will not have a Post 16 Transport
Policy from September 2012, any complaints or appeals for
support should be directed to the individual school or college.
In certain circumstances, parents, carers and
students may appeal against the decision of the local authority in
relation to transport for Post 16 students who are subject to a
139A Learning Difficulty Assessment. Appeals should be lodged
through the Cheshire East Transport Service in line with the
Procedure (MS Word, 69KB)
Who can I contact if there are problems with the bus service,
or I have a complaint?
Cheshire East Transport is committed to providing a high
level of service. However, there may be times when you/your
child experience problems with the bus or rail service
allocated. In the event of a problem arising or if you have
any concerns, you can report them to us by emailing firstname.lastname@example.org
or by calling us on 0300 123 5012. We will then investigate the
problem and take appropriate action.
If you have a complaint or are dissatisfied in the way you
have been treated by a member of staff, please write directly to
the Head of Service, Cheshire East Transport, Floor 6 c/o Municipal
Buildings, Earle Street, Crewe, Cheshire, CW1 2LL. Any
complaints will be investigated and a response will be sent to you
within 10 working days.
For all sixth form/college transport enquiries, you can contact
us as at:
Cheshire East Transport
Floor 6 c/o Municipal Buildings
Telephone: 0300 123 5012