Frequently Asked Questions for Primary and Secondary School
How do I apply for school transport?
If you wish to apply for school transport for a child who will
be starting primary school in September 2013, you should apply as
early as possible. This can be done by completing an online school transport application form or by
calling the school transport team on 0300 123 5012. Applications
for pupils in years 1-6 can be made at anytime, but please note the
information below if you are simply looking to renew your child’s
Cheshire East Transport will contact the parents/carers of those
pupils who are starting at a secondary school (year 7) in September
2013 if we believe that they are eligible for help with
school transport. If you have not received a letter,
but believe that your child may be eligible for school transport,
you should complete an online school
transport application form or call us on 0300 123 5012.
Applications for pupils in years 8-11 can be made at anytime, but
please note the information below if you are simply looking to
renew your child’s transport.
How do I renew transport for my child?
If your child is eligible for assisted transport, received a
travel pass in 2012/2013 and will be moving up to the next school
year, their details will be automatically renewed for
2013/2014. Travel passes will be issued before the start of
term, so it is important that you inform us of any change in
circumstances (such as a change of school, address or financial
circumstances if you qualify on this basis) as this may affect your
What happens if we change our address or move to a different
A change of address or school must be reported so that we can
reassess your details and update our records. Please contact
us by emailing firstname.lastname@example.org
or by calling us on 0300 123 5012. Passes that are no longer
required should be returned to the Cheshire East Transport Service
for cancellation. Please ensure that you contact us immediately if
you are no longer in receipt of a benefit that entitled your child
to a travel pass.
My child will attend a denominational school, will they qualify
for assistance with transport?
The Council has made changes to its Home to
School Transport Policy and from September 2012, assisted transport
will no longer be available for children attending denominational
schools on the grounds of religion / faith. The withdrawal of
this support will take place for all students - whether current
recipients or future applicants.
In accordance with statutory responsibilities, exceptions are
made for secondary school age children from low income families
where pupils are attending a denominational school that is between
2 and 15 miles of the home address, provided the family is in
receipt of one of the following benefits:
- Free School Meals
- Income Support
- Income Based Job Seekers Allowance (but not Contribution
- Income Based Employment Support Allowance (but not Contribution
- Child Tax Credit (annual income must not exceed £15,860)
- Maximum Level of Working Families Tax Credits
- Guaranteed Element of State Pension Credit
My family receives a state benefit,
does this mean my child is entitled to school transport?
If your family qualifies for one of
the benefits listed above, it may be possible to receive help with
school transport. The child must be attending 1 of 3 secondary
schools that is between 2 and 6 miles of their home address (or 2
and 15 miles for denominational schools). This
assistance is for secondary age school pupils
When will I receive the travel pass?
A travel pass for September will be sent to your home address
during August. If you have not received your pass by Friday
23rd August please contact us on 0300 123 5012. If you
apply part way through the academic year and your child is
eligible, the Cheshire East Transport Service will aim to issue a
pass within 14 days.
When you receive the travel pass, please ensure that you keep it
in a safe place as a charge will be made to replace lost
passes. If you pay towards the cost of your child’s
transport, passes will not be dispatched until the payment due has
Do pupils need to carry their travel pass every day?
It is important that all pupils carry their pass and be ready to
show it to the driver each time the vehicle is boarded.
Passes should be kept safe and in good condition. To ensure
that only those pupils who are eligible to travel do so, bus
operators are instructed to enforce a ‘no pass, no travel’
When and for what journeys can the travel pass be used?
Unless otherwise stated, passes are valid for a return journey
to/from school, Monday to Friday only. Please refer to the
information on the reverse side of the travel pass for more
conditions of use. The misuse and/or fraudulent use of a travel
pass is treated seriously and can result in transport being
withdrawn. Any of the following may lead to confiscation:
- Use by anyone other than the named pass holder
- Attempted use for unauthorised journeys
- Using a damaged or defaced travel pass
Confiscated passes must be replaced immediately, for which there
is a charge of £14. Please refer to the information
below for payment options.
What happens if the travel pass is lost or damaged?
Lost or damaged travel passes must be replaced
as soon as possible, for which there is a charge of £14.
Payment can be made with a debit or credit card online at
Transport Online Payments or by calling us on 0300 123
5012. Please have the student reference number ready as this
will be asked for. Once a ticket has been replaced the original
becomes invalid and cannot be used for travel. Pupils travelling on
commercial bus or rail services will be expected to pay their fare
until a replacement pass is received and no refunds will be paid
for any expenses incurred.
What if the pass is no longer required?
Any passes that are no longer required should be returned with a
covering letter to: Cheshire East Transport, Floor 6 c/o Municipal
Buildings, Earle Street, Crewe, CW1 2BJ. The pass can
then be cancelled so that we only pay for the journeys that have
been made - this helps to keep costs down.
If you have purchased a pass that is no longer required, it must
be received back in this office for cancellation before the start
of term, otherwise no refund will be paid. Passes that have been
used for half a term and are not required for the second half of
term, again must be received before or during the half term break.
Once term resumes, we are unable to refund any payments made,
irrespective of the number of days a student may or may not have
travelled. We would advise you to return unwanted passes by
recorded delivery as we are not able to refund any payments unless
we receive the pass.
Will my child need a photocard?
Pupils who travel to and from school by rail, must also carry a
valid photocard. If your child is allocated to a rail
service, we will contact you to request a passport sized
photograph. If your child already has a photocard, please
retain it for use as photocards are not renewed each year. If
you lose your photocard, there is a charge to replace it of £14.
You may also need to supply a new photograph. Please refer to the
information above for payment options.
Can I claim a refund of fares if the pass arrives late?
The Council will, wherever possible, aim to process travel
applications within 14 days, however, this may take longer at peak
times. No reimbursement of travel expenses (or refund of fares)
will be paid by the Council for any costs incurred whilst waiting
for a travel pass or for travel arrangements to be made.
Can I apply for a spare seat on the bus if my child is not
There is no obligation for the Council to arrange travel for
pupils who are not entitled under the Home to School Transport
Policy. However, consideration can be given to the sale of
surplus capacity seats on school transport routes in order to offer
a service to families who may wish to make use of this
scheme. Spare Seats can only be offered on routes with spare
capacity (after eligible pupils have been allocated) and where
there are no other public transport services on which your child
could pay a daily / termly fare.
If your application for transport has been refused or your child
is Post 16 (in sixth form) and you wish for them to be considered
for a spare seat, please email your details to us at: email@example.com
or call us on 0300 1235012. We will then add your child to
the waiting list and if there are spare seats available on the
route, we will write to you to request payment.
Spare Seats are prioritised into 3 categories:
- Category 1 is reserved for pupils allocated a spare seat in the
previous academic year (this category is given first priority)
- Category 2 is for Cheshire East resident pupils who are
applying for a spare seat for the first time
- Category 3 is for non-Cheshire East resident pupils (this
category is given a lower priority)
Charges made are per child / per year. Payment can be made
termly or half-termly and renewal letters will be sent to you, to
remind you when your next payment is due. Payment can be made
either online at School
Transport Online Payments or by calling us on 0300
1235012. Please note that pupils will not be permitted to
travel unless they are in possession of a valid bus pass.
All charges are subject to change and are reviewed
annually. Please see below the spare seat charges for
|Cost for 2012/13
||Pupils aged 4-16
|Pupil at catchment school
|Pupil at alternative school
How can I find out about commercial bus services on which, my
child can pay a fare?
For further information please view the Transport
Homepage or telephone the
Traveline on 0871 200 2233.
How is poor behaviour managed on school buses?
Cheshire East Transport works closely with schools and operators
to encourage a good standard of behaviour and respect on school
transport. Any bad behaviour or rule-breaking on the journey to and
from school will be treated seriously and could result in your
child being temporarily or permanently banned from
travelling. Smoking is illegal in public places and this
includes all school bus, local bus and rail services. Any
pupils found to be smoking will receive an immediate transport
Is my child entitled to special needs transport?
For further information please contact the Assessment and
Monitoring Team by calling 01625 378042.
My child has been refused a bus pass, can I appeal?
Cheshire East Transport can only consider transport applications
that meet the criteria of the School Transport Policy. Where
there are exceptional family circumstances, it may be possible to
appeal against the refusal of transport. For full details,
please see our Appeals Procedure (MS
Word, 69KB), or you can discuss your circumstances with a
member of the eligibility team, call us on 0300 123
Who can I contact if there are problems with the school bus
service, or if I have a complaint?
Cheshire East Transport is committed to providing a high
level of service. However, there may be times when your child
is experiencing problems with the bus or rail service on which they
travel. In the event of a problem arising or if you have any
concerns, you can report them to us by emailing firstname.lastname@example.org
or by calling us on 0300 123 5012. We will then investigate the
problem and take appropriate action.
If you have a complaint or are dissatisfied in the way you have
been treated by a member of staff, please write directly to:
Cheshire East Transport
Floor 6 c/o Municipal Buildings
Any complaints will be investigated and a response will be sent
to you within 10 working days.
For all school transport enquiries, you can contact us as
Cheshire East Transport
Floor 6 c/o Municipal Buildings
Telephone: 0300 123 5012