Passenger Focus
Are an independent public body set up by the Government to
protect the interests of England’s bus passengers outside London,
coach passengers on scheduled domestic services and tram
passengers.
Bus Users UK
Bus Users UK represents bus
passengers. They aim to help communication between bus users and
the people that provide your bus service. They organise Bus User
Surgeries around the country, set up local groups of bus users and
campaign on behalf of bus passengers. You can join Bus Users UK as
an individual member; further details on www.bususers.org.
Bus Users UK can also
help out if something unsatisfactory happens on your bus journey,
whether you're a member or not. If you have a problem on a bus
journey, please let the bus company know first.
If you don't feel they
have resolved it to your satisfaction, contact Bus Users UK giving
them as much detail as you can. They will take things further for
you. If they can't resolve it, they are partners in the Bus Appeals
Body who will issue a decision about your difficulty.
Bus Users UK
PO Box 119
Shepperton
TW17 8UX