Frequently Asked Questions - Public Transport

How do I find out about local bus and train services in Cheshire?

Cheshire East Transport provides a detailed bus timetable list online. For train and coach services please visit National Rail or National Express. Alternatively for further information about bus, train and coach times please contact Cheshire Traveline.

You can also plan your journey using the Transport Direct journey planner.

Who is responsible for the maintenance of bus shelters?

Responsibility for the maintenance of a bus shelter can fall with either Cheshire East Council or the Parish Council, depending on which authority provides and owns it.

The Council has a contract with a company to install, clean and maintain all of the Council's owned bus shelters. Parish Councils have various similar arrangements for their own bus shelters.

The Council can help to provide information about which authority owns which bus shelter in any district. For assistance, contact the Bus Infrastructure Team on 01270 371476 or email the Infrastructure team.

How can I make a suggestion / complaint about a bus service?

Please visit the Transport Complaints webpage for full details on how to make a suggestion / complaint.

Who would I contact about lost property?

It is the responsibility of the bus company to hold any lost property in a safe place. Please visit the the bus service operator contact details page to find out an operators contact details.

How up to date are the timetable displays provided in Cheshire East Council's bus stop frames?

Bus timetable displays are provided at over 1130 bus stops in Cheshire East. Where possible we endeavour to update the displays in the frame the day before a service changes; although this can be a few days either side on occasion.

Updates can also be delayed where a service is changed with short notice. When this occurs we endeavour to provide new information as soon as possible. Passengers can check the currency of a display by looking for the "effective date" printed at the top of each display.

Can I get bus times on my mobile or smartphone?

You can use your mobile to get bus times using the Traveline Nextbuses and Traveline Txt service when you're out and about.

Send a text message with the word TRAVELINE to 84268 to receive a bookmark for the service or visit the NextBuses mobile site.

There are also a number of apps available for use on iPhones and Android smartphones. Full details can be found on the Traveline Nextbuses Apps Page. These apps are usually under £3.

Your normal contract allowance and data charges will apply when using Nextbuses. Check with your mobile operator for details.

For further information please contact:

Cheshire East Transport
Floor 6, Delamere House
Delamere Street
Crewe
Cheshire
CW1 2LL

0300 123 55 00 Monday to Friday 8:30am to 17:00pm (for bus and train times call Traveline on the number below).

Transport Compliments or Complaints

If you have a compliment or complaint about a bus service in Cheshire East please visit our Transport compliments and complaints page.

Cheshire East Transport on Twitter

As well as getting the latest news on service changes and disruption on our website passengers can now follow CECTransport on Twitter.

Contacts

Traveline
0871 200 22 33 Bus and Train times
open 7 days a week 8am - 8pm
closed Christmas Day, Boxing Day and New Years Day