Cheshire East Bus
If your bus pass is due to expire you will receive a letter to
your home address approximately 4 to 6 weeks before your pass is
due to expire, the letter will contain details on how you can renew
your pass, options will vary depending on the pass type and the
existing information we hold.
If you have received a letter with a unique
renewal code and are in possession of your current bus pass then
the quickest way to renew is online.
How to renew your pass online (letter received with renewal
Go to the Bus Pass Renewal
- Click on the Renew Bus Pass link
- Make sure you have your renewal letter and current bus pass to
hand. Click Start Renewal.
- Follow the instructions on screen and enter your
renewal code, the last four
digits of your bus pass and your email
address. Once you have entered this information click on
the Enter Details button.
- If your renewal has been successful you will now see a
You can also renew by phone. Call 0300 123 5029
(local rate) open 10am to 6pm Monday to Friday and 10am to
Disabled Bus Pass Renewals
If you have a disabled bus pass you will receive a letter 4 to 6
weeks before your pass expires. You will need to fill in the
enclosed renewal form and send it back with supporting evidence or
a GP declaration as detailed by the evidence sheet.
Incorrect Name or Date of Birth Details
When using the online renewal
service, if you notice an error with your name and/or date of birth
you need to call the renewal number above. The agent will take your
details and arrange for you to be called back to verify your
details (this process is only for correcting typing errors). In
some cases you may need to visit an office to show proof of the
If your name change is due to
marriage / divorce you will need to go in person to one of
the offices listed below with evidence of the change
(marriage / divorce certificate etc).
If you have moved home since your pass was issued you will need
to update your details so we have the correct address to send the
renewal letter and pass to.
Address changes can only be made in person at one of the
offices listed below with a Council Tax, Utility bill etc
as evidence of the change.
Lost or Damaged Cards
If you have lost your pass you will need to re-apply using the
Replacement Bus Pass