Contacting the Highways Service
Fault Reporting
We encourage the reporting of highway faults such as street
lights out, damage to a traffic sign, blocked grids, etc. If
faults can be picked up earlier this could prevent an accident.
Report a fault online by using our interactive mapping fault reporting form.
Emergencies
9.00am - 5.00pm (Mon - Fri) - please contact the Highways
Service by either the using the
online fault reporting form or telephone 0300 123 5020.
The response times to these emergencies are:
- emergency electrical defect (eg: door missing from
lighting column) - 1 hour;
- other defects - during working hours (ie: 8.00am - 5.00pm) - 1
hour; and
- other defects - outside normal working hours - 2
hours.
Out of Hours Emergencies
Council staff are on call outside of normal office hours to
respond to serious highway related problems and emergencies. Not
all problems require immediate action, please take a moment to
consider if your call is urgent. You can always use the
online fault reporting form.
Telephone 0300 123 5020 checking the
list below of information we will need.
Information we will need when you contact us
- identify the exact location of the problem, road number, street
name, outside a particular house or at a particular
junction
- obtain the identification number off the relevant street
furniture (eg street lighting column, bollard or illuminated
sign)
- give contact details in case we need to get back to you or
refer your problem to a different organisation, (eg Highways Agency who look after
trunk roads and motorways)
- give any other relevant information to help with
the investigation
Office Details
The Highways Service has 2 offices is Cheshire East. The North
office covers Macclesfield, Knutsford, Wilmslow, Poynton and
surrounding areas. The South office covers Crewe, Nantwich,
Sandbach, Congleton, Middlewich, Holmes Chapel and surrounding
areas.
North Office
Highways Office
Lyme Green Depot
London Road
Macclesfield
Cheshire SK11 0JX
Telephone: 0300 123 5020
Fax: 01260 371020
Email: engjmmacc@cheshireeast.gov.uk
South Office
Highways Office,
Delamere House,
Crewe
CW1 2LL
Fax: 01270 371158
Email: engcn@cheshireeast.gov.uk
