Communications
Cheshire East Council aims to be a "well managed
organisation". A commitment to good communication between those who
provide services and those who use them is essential to achieving
this aim. To meet this commitment, the Highways Service will
seek to:
1. Provide information, through a range of traditional and
electronic media, to help people understand what we do:
- producing a wide range of consistent and informative printed
publications;
- maximising the use of electronic communications to achieve the
Government’s e-governance targets;
- producing and maintaining an interesting, informative and
interactive Internet website;
- making non-electronic media available to those without access
to, or interest in, electronic means of communication;
and
- promoting easy public recognition of our service and staff by
consistent branding.
2. Understand the community's needs and expectations by
involving local people, as much as possible, in our decision-making
process, by:
- specifying the way in which we will consult people about our
draft policies and proposals;
- reporting these views to Councillors so that they can make
informed decisions on behalf of the community;
- setting up a Focus Group to comment on our
communications;
- using Customer Satisfaction questionnaires to find out what our
customers think of our services; and
- repeating our Highways Survey about every five years through
the "Cheshire Voice" process.
3. Take advantage of developments in communications technology
to improve the quality of our 24-hour customer response service
by:
- adhering to or exceeding The Council's Customer Care
Standards;
- co-operating with the Cheshire Information Consortium in its
work to co-ordinate responses to public service demands throughout
the County; and
- investigating alternative ways that we can respond to the
public.
4. Ensure all staff are aware of current issues and policies
by:
- maintaining a regular two-way briefing process;
- providing an intra-Service website (EngNet) to give ready
access to technical information; and
- ensuring that our part of the Council’s Intranet is informative
and is kept up-to-date.
