Need Help using our Website?
Navigating the Website
Online Transactions
Online Documents
Customising the way you view the site
Navigating the website
Using the A-Z
- The most popular way of navigating the website is the A-Z.
Simply select the initial letter of the service you require. Each
A-Z page lists the services in alphabetical order and has useful
explanatory text to help explain the facilities available beneath
the link.
- The A-Z can be accessed directly from the home page or from the
navigation bar on every page.
Searching for Information
- Type the word or phrase that describes what you are searching
for into the search box. Click the "search" button.
- The search engine will look through the website and return a
list of every page that contains the word or phrase you specified.
To help narrow down your search we provide confidence ratings - the
more ticks against a webpage title, the better the match.
- The basic search engine can be found in the header (at the top
of every webpage).
Sitemap
The sitemap lists all
pages contained on this Website. Please be aware that pages do not
appear in alphabetical order but rather in the order of the menu
structure.
Links
All the links on our site open in the same window; however some
sites will not let you use the back button to get back to the
previous page. If this happens select the down arrow at the right
of the back button. This will give you a list of previous pages,
you can then select the last page you had visited.
Opening Links in a New Window
If you require a link to open in a new window, position the
cursor over the link and right click and then select the 'open in a
new window' option. Alternatively you can press and hold the shift
button on your keyboard whilst clicking on the link you wish to
open in a new window.
Online Transactions
Completing Online Forms
- Each on-line form contains fields (blank boxes). You should
type the responses to the questions in these fields.
- You can tab between fields or use your mouse to move into a
field.
- Click the "submit" or "continue" button to move to the next
section of the form.
- Mandatory fields are identified by a blue M You must type a
response into these fields in order to continue.
- If the form requires you to enter information in a specified
manner (i.e. dd/mm/yy), you should ensure that you follow the
pattern.
- Certain fields are validated as you submit and may return an
error message if you have input incorrect data. These errors are
identified with a red cross symbol If you place your cursor over a
red cross symbol the screen will display the nature of the
error.
- When you have completed and submitted the form you will be
given a reference number. You should make a note of this number and
use it in any future correspondence with us.
Credit Card Payments
- You can make a credit/debit card payment with any of the
following cards: Delta, Visa, Mastercard, Solo, Switch, JCB.
- You will be required to provide your personal details,
details of the account you wish to make a payment for, plus your
credit card details.
- Complete the form as described above.
- Your details are submited over a secure server which means that
the transaction is encrypted from the moment it leaves your PC
until it reaches our server.
- The transaction is validated on-line and the money will be
taken by the bank within 24 hours.
- You can check the validity of our security certificate
here.
- Please note, we do not store any credit cards details.
Viewing Online Documents
Documents are available to download from the Cheshire East site.
In order to open and view these documents you may need additional
software. Please see our Help - Viewing
Documents page for more information about the file types we use
and the software available to view them.
Customising the way you view the site
Increasing the size of text
- If you experience difficulty reading the text on our website,
you may want to alter the size. To increase text size you need to
change a setting on your internet browser.
- Internet Explorer users should click View > Text Size >
... and select from the options.
- Netscape users should click View > Increase Font.