How to make a complaint about Children’s and Families Services

Children’s services in Cheshire East provide a wide range of services to thousands of children and families. This includes education, social care, and other services, like Children’s Centres, and we want to provide you with the very best services. This factsheet is mainly concerned with Children’s social care, but may be used for other parts of Children’s services at the discretion of the Complaints Manager. In the event of a complaint being made about the service, this will in the first instance, be directed to the Complaints Manager who will then decide on the most appropriate process to be followed. There are two processes available to the Complaints Manager depending on the circumstances and nature of the Complaint. These are:

The Cheshire East Council Corporate Complaints Procedure or the Cheshire East Children and Families Services Social Care Complaints Procedure (PDF, 289KB).

To find out more about complaints in Children and Families Service’s please contact the Social Care Complaints Manager using the following details;

Email - socialcarecomplaintsmanager@cheshireeast.gov.uk
Telephone -  01270 686200
Fax - 01270 686493