How to make a complaint about adult social services
We welcome your comments, compliments and complaints as they
help us to improve so that we can serve you better. Please let us
have your views by using our online customer
feedback form.
How we handle complaints about adult social care services is
governed by The Local Authority Social Services and National Health
Service Complaints Regulations 2009.
If you have a complaint you should tell someone from the Service
you know such as your social worker or key worker and they will try
to sort out the problem quickly. If they cannot sort out the
problem by the end of the next working day they will tell you, and
if you agree, they will pass your complaint to the Complaints
Manager to be dealt with using our complaints process. You may
also contact the Complains Manager directly if you prefer.
If your concerns can not be resolved immediately, we will:-
- Clarify your complaint with you to find out
exactly what you are unhappy about and what you want to see happen
as a result of your complaint
- Agree together on the best way to get a
satisfactory solution to your concerns or the problems you are
experiencing (in other words, we will agree a plan of action)
- Once your complaint has been looked into,
the Service will write to you to explain how the complaint has been
resolved and what appropriate action has been taken.
If you do not feel satisfied by the Service’s response, you then
have the right to raise your concerns with the Local Government
Ombudsman. The Adult Social Care Complaints
leaflet (PDF, 114KB) provides further information about how we
process complaints.
The Complaints Manager can be contacted by post at :-
Cheshire East Council
Adult Social Care Complaints Manager
Delamere House - Floor 4
Delamere Street
Crewe
CW1 2LL
or by telephone or email using the details
below:-
