Planning your train journey

Rail strikes on Merseyrail and Northern rail

Rail strikes on Merseyrail network Saturday 8 and Monday 10 July, and on Northern rail services on Saturday 8, Sunday 9 and Monday 10 July 2017.

If you are travelling in the Liverpool City Region you should plan your journeys and check before you travel ahead of planned industrial action on rail services on Saturday 8, Sunday 9 and Monday 10 July. 

Guards represented by the RMT union are striking in relation to staffing arrangements on new trains. While train users will be most directly impacted on these dates, the whole transport network is expected to be busier as people find other ways to travel. 

Strike action has also been announced on Merseyrail services for Sunday 23 July and more information about transport services will be published nearer the time.

Here are some useful online resources that can help you to plan your train journey:

Passengers can also book direct with the train company. Companies that run services in Cheshire are:

Passengers can also use the sites listed below to plan your journey and book tickets online.

Planning a combined bus and train journey

You can also use the Traveline Journey Planner to find routes and times for your journey anywhere in Great Britain, or click on the icons at the top of the journey planning box to find live departures or look up a timetable for buses and trams that cover all the stops served.

You can also plan your journey with the help of the Traveline telephone service by calling 0871 200 22 33 (12p per minute from landlines and mobiles, plus your phone companies access charge).

The English Traveline call centre opening hours are 0700 to 2200 every day except for: Christmas Day (closed), Boxing Day (0900 to 1700) and New Year’s Day (0900 to 1700).

Traveline Apps

You can use the Traveline app to plan a journey anywhere in Great Britain, which also integrates live bus times and interactive mapping that you can use to track your journey and tell you when you’re nearing a stop. You can download the app for iPhone or iPad at Traveline App itunes Store and on Google Play for Android at Traveline App on Google Play.

You can find further information on the bus service timetable and journey planning page to help plan your journey.

Exploring Cheshire

Useful ideas for exploring Cheshire by train can also be found at:

Season Tickets

Regular rail users and commuters should consider annual season tickets. National Rail’s season ticket calculator is a useful tool to help passengers work out the cost.

PLUSBUS

Plusbus - combined bus and train ticket. If you travel by bus and rail to / from Crewe, Macclesfield or Congleton stations why not try PLUSBUS and save too. It gives you unlimited bus and tram travel (on participating operators services) around the whole urban area of participating towns. Use PLUSBUS to start your journey (to get to a rail station) and/or to end your journey (from station to your destination).

Reclaim your fare after train delays

If a train is delayed it's possible to claim a full or partial refund. The exact time a journey needs to be late depends on the journey and company involved, but usually starts from 30 minutes. Contact your train operator for details of their compensation scheme.

Help when travelling by train for disabled passengers

National Rail and the train companies can provide you with help and assistance when using their services. If you need assistance passengers are recommended to book at least 24 hours in advance of travel.

Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station, a taxi for example.

The 24-hour notice period also gives the companies time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.

To arrange assistance please contact the train company that you will be travelling with.

If you are not sure what train company you are travelling with, please contact National Rail Enquiries.

Telephone: 08457 48 49 50*

Textphone: 0845 60 50 600

* Calls to this number from landlines are charged at the local rate and may be recorded.

Contact us



0300 123 5020

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Floor 1, Municipal Buildings
Earle Street
Crewe
Cheshire
CW1 2BJ

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm every day except for: Christmas Eve (closing at 8pm), Christmas Day (closed), Boxing Day (9am to 5pm) and New Year’s Day (9am to 5pm)


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