D&G Little Bus East Cheshire Flexible Transport Service

Cheshire East supported bus service review

The consultation closed on 26 July. Please see the Cheshire East supported bus review page for further information.

Flexible transport is a 'demand responsive' transport solution which provides an alternative means of travel for older and disabled people. All journeys must be pre-booked so that routes can be planned efficiently. The service works on a demand responsive basis.

Bookings

Call 0845 077 9110 to book a request (local call charges apply, calls from mobiles may cost more). The booking line is open 09:30am - 12:30pm Monday to Friday.

Customers registered to use Flexible Transport may make a request for a booking by calling the operator between 24 hours and one month in advance of when they wish to travel. The more notice customers are able to provide, the more efficiently the operator will be able to plan each journey and route.

As with public transport, you should expect to travel with other passengers who may be going to different destinations. As a result of this, journeys will often take longer than expected and you should allow for this when making a booking request.

The Flexible Transport scheme is now open for new customers. If you wish to start using the service, please call D&G Little Bus on the booking line number 0845 077 9110 (09:30am - 12:30pm Monday to Friday) to register your details.

Change or cancel a booking

If you wish to change or cancel a booking on Flexible Transport, please call the number above between the times specified. It is important that customers let the operator know as early as possible if they need to cancel a booking as the seat can then be offered to another customer instead.

Failure to cancel an unwanted booking results in a wasted journey and could mean that another customer doesn't get the opportunity to travel on the service.

D&G Little Bus Service

Flexible Transport in Cheshire East is operated by D&G Little Bus. Our customers receive additional care, consideration and, where required, assistance whenever they use the flexible transport service.

Minibuses are fully accessible and equipped with low steps and lifts so that customers who find it difficult to use steps or who are users of a wheelchair can access the vehicle easily and safely.

Drivers are fully aware that customers will have varying levels of mobility and / or disability and will give due care and consideration to individual needs. Further assistance, such as support in getting on / off the vehicle or assistance with taking bags to and from the vehicle to your door will be provided as part of the service.

If you have any questions or have cause to report a complaint about the service you can call the booking line after 12:30pm and leave a message. A member of staff will then contact you.

D&G Little Bus website

English National Concessionary Travel Scheme (accepted on this service)

If you are disabled or of eligible age, you may be entitled to free off-peak concessionary travel on local buses anywhere in England.

Contact us



0300 123 5020

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Floor 1, Municipal Buildings
Earle Street
Crewe
Cheshire
CW1 2BJ

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm every day except for: Christmas Eve (closing at 8pm), Christmas Day (closed), Boxing Day (9am to 5pm) and New Year’s Day (9am to 5pm)


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