Railcards

It is also possible to receive concessionary fares for rail travel.

Planning your train journey

Here are some useful online resources that can help you to plan your train journey.

Senior railcardSenior Railcard

Available from National Rail at a cost of £30 per year, further information can be found on the Senior railcard website.

Alternatively, if you are a permanent resident of Cheshire East Council, they can be purchased online or by phone at the discounted cost of £24 after obtaining a free discount code from any Centre listed on the concessionary travel page. Please ensure that you bring proof of your age and residency in Cheshire East when you visit to obtain your code.

Please note: only one year senior railcards can be purchased from Cheshire East Council.

Who is eligible for a senior railcard?

You must be aged 60 or over to qualify for the senior railcard.

Where can I use a senior railcard?

You can find full details of which services and tickets you can use the card on at the Senior railcard tickets and travel time information webpage.

Please note that not every ticket type is available for every journey that you may wish to make, and that some time and train restrictions may apply. To avoid confusion, please check before booking.

Lost or stolen senior rail cards

If you lose your railcard, provided you can produce the completed "Receipt" portion of your original application form, then an application for the replacement of a lost or damaged Railcard can be made at any staffed station ticket office. A £10 administration fee will be payable.

However, if your Railcard has been stolen and you have obtained a crime reference number / documentation issued by the Police, then a free replacement will normally be made.

Please note that you must pay the full fare, which is not refundable, until you have obtained a replacement Railcard.

Disabled Persons Railcard Logo

Disabled persons railcard

If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard available from National Rail at a cost of £20 per year, alternatively if you are a permanent resident of Cheshire East Council you can apply for a discount code, which will give you a £4 discount off the cost of the railcard.

The Disabled Persons Railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you're travelling with an adult companion they also can get 1/3 off their rail fare - so you can save money for your friends too!

Who is eligible for a disabled persons railcard?

You need to give proof that you are eligible for a railcard. You might qualify if you: have a visual impairment, a hearing impairment, have epilepsy or are in receipt of a disability-related benefit. Check now to see if you're eligible for a railcard.

At time of application you will be required to provide

  • one proof of residence
  • one proof of age / identity
  • proof of disability - acceptable forms of evidence as detailed on the Disabled persons railcard website
  • once you have your discount code you will need to buy your railcard direct from National Rail via their website or telephone service.

Applications must be made in person at one of the outlets listed on the Concessionary travel page.

Renewing your railcard

When renewing your railcard please bring proof of your disability - acceptable forms of evidence as detailed on the Disabled persons railcard website.

Renewals must be made in person at one of the outlets listed on the Concessionary travel page

Railcards are issued by post direct to your home address usually within 21 working days.

Lost or stolen cards

You should contact the Disabled Persons Railcard Office using the details below.

There is an administration fee payable to replace a lost or damaged Railcards.

If your card has been stolen and you have a police crime reference number or documentation, then you can obtain a free replacement card.

Disabled Persons Railcard
PO Box 6613
Arbroath
DD11 9AN

  • 0845 605 0525 (7am to 10pm Monday to Sunday)
  • Minicom / Textphone (for customers with hearing impairments) please call 0845 601 0132.
  • Email: disability@atoc.org

Please note that you must pay the full fare, which is not refundable, until you have obtained a replacement Railcard.

Help when travelling by train for disabled passengers

National Rail and the train companies can provide you with help and assistance when using their services. If you need assistance passengers are recommended to book at least 24 hours in advance of travel.

Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station, a taxi for example.

The 24-hour notice period also gives the companies time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.

To arrange assistance please contact the train company that you will be travelling with. Alternatively you can book assistance online using the assisted travel form.

If you are not sure what train company you are travelling with, please contact National Rail Enquiries:

Telephone: 08457 48 49 50*

Textphone: 0845 60 50 600

*Calls to this number from landlines are charged at the local rate and may be recorded.

Contact us



0300 123 5020

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Floor 1, Municipal Buildings
Earle Street
Crewe
Cheshire
CW1 2BJ

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm every day except for: Christmas Eve (closing at 8pm), Christmas Day (closed), Boxing Day (9am to 17pm) and New Year’s Day (9am to 5pm)


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