Accessible Transport Guide


Help with Travelling Around

Help when travelling by train for disabled passengers

National Rail and the train companies can provide you with help and assistance when using their services. If you need assistance passengers are recommended to book at least 24 hours in advance of travel.

Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station, a taxi for example.

The 24-hour notice period also gives the companies time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.

To arrange assistance please contact the train company that you will be travelling with. Alternatively you can book assistance online using the assisted travel form.

If you are not sure what train company you are travelling with, please contact National Rail Enquiries:

Telephone: 08457 48 49 50*

Textphone: 0845 60 50 600

* Calls to this number from landlines are charged at the local rate and may be recorded.

Low Floor Accessible Buses

Many bus services in Cheshire East are now operated by modern low floor accessible buses. Low floor vehicles help make journeys easier for passengers with disabilities, wheelchairs, buggies and when carrying shopping.

These buses have low floors that are level with raised kerbs to enable easy access to the vehicle. Where raised kerbs have not yet been installed or buses cannot reach the kerb some buses can 'kneel', dropping the front down to nearer the height of a standard kerb.

Passengers are advised that due to operational requirements it may sometimes be necessary to use non low floor vehicles on some or all of the journeys on a particular route. We recommend that passengers check direct with the bus operator to establish if a low floor vehicle is operating on the journey they require before travelling.

Stay Safe on board with a First Safe Journey Card (from First Bus Only)

Safe Journey Cards have been designed specifically with the needs of many of our customers in mind.

If you have a fear of falling on the bus you‘ll find this a great help. With a First Safe Journey Card you can privately let the driver know what sort of help you need and they‘ll wait for you to reach your seat safely before driving off.

Just show the Safe Journey Card to the driver when you get on the bus with your pass or ticket.

There are several versions of the Safe Journey Card from which you can choose the one that best suits your particular needs.

In addition, on the reverse of the Safe Journey Card there is a section you can fill in which allows you to give details to the driver of your destinations (Driver please let me know when we get to...).

Download the Safe Journey Card from First's Website


Bus Services serving East Cheshire Hospitals

Leighton Hospital, Leighton, Crewe, CW1 4QJ (01270 255141)

Macclesfield General Hospital, Victoria Road, Macclesfield, SK10 3BL (01625 421000)

Contact us



0300 123 5020

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Floor 1, Municipal Buildings
Earle Street
Crewe
Cheshire
CW1 2BJ

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm every day except for: Christmas Eve (closing at 8pm), Christmas Day (closed), Boxing Day (9am to 5pm) and New Year’s Day (9am to 5pm)


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