Cheshire East Family Focus Programme

Privacy notice 

Cheshire East Council supports the Department for Community and Local Government’s ( DCLG ) national programme  to help  troubled  families turn their lives around. The DCLG programme is designed to encourage organisations to work in partnership together to recognise families earlier and ensure an effective offer of support is provided. 

The Cheshire East Family Focus Programme aims to support families struggling to cope and will encourage them to play a stable role in their own communities. The Council will be identifying those families with the most pressing and complex needs. This will involve some sharing of information between council departments and with other organisations. Any such sharing will be undertaken proportionately and lawfully for the purpose of identifying those families who most need this support. This will be carried out to ensure that services are better coordinated and focused for those families.

A key part of the national programme is participation in a long term piece of research and evaluation known as the National Impact Study ( NIS ), which will measure the impact the programme is having. This will help to better understand families’ needs and to review social, health and community return on investment.

To find out what information the Cheshire East Family Focus programme has about you please contact The Family Focus Data Team familyfocus@cheshireeast.gov.uk or the Cheshire East Data Protection Officer.

The Family Focus programme requires information about you and your household to:

  • Determine the type of service and support that you currently receive
  • Determine the type of services you may require and suggest future services
  • To monitor whether services used are making a difference and helping to improve your lives. 

Who will have access to your information?

  • Staff working within the Family Focus Team and those asked to provide services to you. 
  • Data will be sent to organisations working on behalf of the DCLG , for the purposes of research and evaluation of the programme.The processing of personal data will be in accordance with the Data Protection Act 1998 ( DPA ). In particular, the data will be processed fairly and lawfully.

The NIS aims to estimate the impact of the Troubled Families Programme on family outcomes. It will track outcomes via national datasets and link information at a family level. The study will compare two groups – one of families who met several of the eligibility criteria and who have been offered services under the programme, and the other who have met the minimum criteria and who are eligible, but who have not received services under the programme. Using two ‘comparison groups’ of families will provide evidence of the added value of the Troubled Families Programme. If your family is assessed as eligible we will share some of your personal information with the DCLG for research purposes.

The datasets used will provide crucial information about outcomes such as improvements in school attendance and attainment, reductions in crime and safeguarding issues, levels of worklessness and the use of A&E and other health related issues.

The personal data of individuals and families will be linked with information from public agencies. The reason to link the information is to help the government and local service providers understand whether or not the programme has been effective in reducing offending, truancy and getting people ready for work and to help improve the service over time.

  • Data agreements are in place to ensure that:
    • the data can only be used for carrying out research;
    • the linked data cannot be used to make decisions about individuals;
    • the linked information is anonymised to reduce the risk of individuals being identified;
    • it will be impossible for any person or family to be identified from any published reports;
    • the linked personal data will not be shared with or made available to the local authority or any other public agency;
    • all data is transferred, handled and stored in accordance with the Data Protection Act;
    • appropriate measures are in place to prevent unauthorised use of the data;  
    • the data is destroyed after five years.  

The Outcomes Plan

Every local authority taking part in this programme is required to produce an Outcome Plan that sets out the success measures for the programme.

The Outcomes Plan for Cheshire East Council has been agreed with Partners and the Department for Communities and Local Government.

Final Family Focus Outcomes Plan (PDF, 526KB)

The practitioner guide is available to support  practitioners working with families on the Family Focus programme

Practitioner guide (PDF,2MB)