Safety and Policies at Nantwich Pool

Admissions Policy

Please be aware that the pool has a policy on admissions of children into the pool. This policy is in line with national guidelines and based on the outcome of a thorough risk assessment.

Young children can drown very quickly, if a parent is distracted by a second child, a fatal accident can occur within seconds.

• Children under 8 years old must be supervised in the water by an adult
• Children under 5 years old must be supervised one to one by an adult
• An adult may supervise up to 3 children between 5 and 7 years old

Welcome to Parents and Young Children

Our aim is to enable you and your family to gain maximum enjoyment while at the pools in a safe and stimulating environment.

It is important for young children to be introduced to swimming from an early age. As well as providing the benefit of protection from accidental drowning, it will also give your child a good start to a healthy lifestyle.

Just Ask

It can be a difficult time for a parent to come swimming with a young child. If you require help at any time, either in the changing rooms or at the poolside, just ask a member of staff, or at the reception desk. There might be a slight delay at busy times, but we will promise to get help to you as soon as possible.

Recommendation

Whilst it is important for parents to bring young babies swimming from an early age, we do recommend that your baby receives all of their initial injections before attending. Your GP or Health Visitor can advise.

Accessories

We have a stock of suitable baby swimming accessories which are competitively priced. Please ask at reception for further details.

Our Approach to Customer Care

Cheshire East Council is committed to Customer Care. We are fully committed to providing clean and safe leisure facilities and to give you, the customer a consistent, high quality and satisfying experience each time you visit.

Leisure staff will endeavour to carry out the following at all times:

• Recognise that the customer comes first and has the right to ask for what they want.
• Treat customers politely, courteously & with respect at all times.
• Listen to new ideas/suggestions for service improvements.
• Continually strive to improve services and to meet the needs of all the community.
• Be visible and give quality time to service users
• Aim to answer questions and work to resolve areas of concern.
• Make customer satisfaction our highest priority.
• Be prepared to accept criticism and use it to improve the way we deliver our services.