Macclesfield Leisure Centre Closures and Policies

Forthcoming Closures

Sometimes we need to close specific parts of the leisure centre due to events and activities that are taking place. Information about expected closures is set out below. If you are in any doubt about whether the activity you wish to participate in will be available on any of the dates below, please contact the leisure centre before arranging to travel.       

May 2012

• Saturday 12th May - Badminton Tournament - Sports hall closed 9.00 - 19.00
• Friday 25th May - All pools closed 13.00 - 15.30 due to Kings School Gala - pool open 10.30 - 13.00 and 15.30 - 19.15

June 2012

Spring Bank Holiday

• Sunday 24th June 2012  - Due to 'Sky Ride' Bike ride starting at Macclesfield Leisure Centre, the car park will be very busy, although all our facilities are still available, please be aware in advance.
• Saturday 30th June - East Cheshire Hospice Midnight Walk Sports hall closed 20.00 onwards.

August 2012

• Sunday 19th August 2012 -  Due to 'Sky Ride' Bike ride starting at Macclesfield Leisure Centre, the car park will be very busy, although all our facilities are still available, please be aware in advance.

August Bank Holiday

Policies

Our Approach to Customer Care

Cheshire East Council is committed to Customer Care. 'We are fully committed to providing clean and safe leisure facilities and to give you, the customer, a consistent, high quality and satisfying experience each time you visit.'

Leisure Facilities staff will endeavour to carry out the following at all times:

• Recognise that the customer comes first and has the right to ask for what they want.
• Treat customers politely, courteously and with respect at all times.
• Listen to new ideas/suggestions for service improvements.
• Continually strive to improve services and to meet the needs of all the community.
• Be visible and give quality time to service users.  Aim to answer questions and work to resolve areas of concern.
• Make customer satisfaction our highest priority.
• Be prepared to accept criticism and use it to improve the way we deliver our service.

Cheshire East Child Admissions Policy

All children under the age of 8 years old must be supervised in the water by a responsible person age 16 years or older.

All children under the age of 8 years must also be either a competent swimmer or be wearing armbands and / or other appropriate flotation device*.

Main Pools

One responsible adult can supervise:

Either up to 2 children aged 4 to 7 years OR 1 child under the age of 4

Teaching / Small Pools (Where Available)

One responsible adult can supervise:
Either  up to 3 children aged 4 to 7 years OR Up to 2 children under the age of 8

Family Swimming Sessions

Some centres operate special family swimming sessions where part of the shallow water in the main pool is segregated and directly supervised. Where these sessions are offered the teaching / small pool admissions policy will apply to the segregated part of the pool.

• Please note that lifeguards / duty managers will have final say on whether a swimmer is competent or that flotation devices are suitable.
• This policy is based on The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) and local risk assessments.