Performance, Team Plans, Customer Charter and Service Standards

Team Plans

Each year we develop a Team Plan which outlines the projects and targets for the year, and provides the links with the Sustainable Community Strategy, Corporate Plan, Places departmental objectives and the Planning and Housing Service Plan.  Our 2011-12 Service Plan (PDF, 317KB)  is available for you to download.

 The Performance Report for 1st April to 30th September 2011 (PDF, 468KB) is available to download.

Customer Charter and Service Standards

We have developed a Customer Charter for the Strategic Housing service.

As well as the Corporate Service Standards, we have a number of specific Service Standards for each area of our work. To view the service standards and feedback for each service area, please click on the links below.

• Housing Options and Homelessness
• Private Sector Housing
• Affordable Housing

Performance against our Service Standards will also be reported on a six monthly basis on this website.  The Service Standards update for 2010-11 (PDF, 264KB) explains how well we are delivering our standards to our customers.