This page looks at some of the main bodies looking into water
provision and pollution.
For many people, particularly those with small families,
metering can be a good way of saving money and controlling the
level of their bills.
All domestic customers have the choice to ask for a meter to be
fitted to enable them to pay by volume of water used. For more
details on water meters, including apply for a meter and online
water meter calculator, please visit United Utilities website.
The Environment Agency is responsible for maintaining or
improving the quality of fresh, marine, surface and underground
water in England and Wales.
Pollution may arise as point sources, such as discharges through
pipes, or may be more diffuse, such as from run off from streets
and buildings, or agricultural nutrients lost from fields.
Please visit Environment Agency
website for information and advice on water quality/pollution.
Private Water Supplies
We have a number of domestic private water supplies in the
district where we are the responsible authority for monitoring
their quality both microbiologically (bacteria) and chemically
(e.g. pesticides). The legislation we use is made under the Water
Industry Act 1991 and is called the Private
Water Supplies Regulations 2009. This tells us what the
standards of the water should be and how often we have to test the
water depending upon its use.
We are responsible for checking the quality of all our swimming
pools in the Borough to include leisure centres, private health
clubs, hotels and outdoor pools, jacuzzis. We check these on a
regular basis for chemical and microbiological quality unless there
is a complaint or a problem with the tests, in which case the
frequency will be increased.
Mains Water Supply
We may occasionally become involved in the testing of domestic
mains water in addition to the statutory water undertakers for the
In addition, the Drinking Water Inspectorate who are
the national body for ensuring the quality of water, provide an
annual publication titled "How Good is Your Drinking Water"
Useful external links
The following websites may also provide useful information on
Information about how to recycle our rain water, top tips for
conserving water in the home and garden, at work and school, water
quality for rivers, lakes and streams, what happens in a drought
and charging for discharges. You can also find information about
pollution incidents on their website.
Incident hotline: 0800 807060 (Freephone 24
hour) - to report an environmental incident
General Enquiries: 08708 506506 (Mon-Fri
Floodline: 0845 988 1188 (24 hour) -
Information about flooding
You can find information on how to use water wisely, preventing
water leaks, paying your bill, saving money with a water meter. You
can use their online water meter calculator to find out how much
you could save if you installed a water meter on their website.
The site contains useful information about the sources of water
pollution and the potential dangers it causes. It also gives a
number of tips on preventing it and ways to help keep our waters
clean. The guide is educational and a great source for both adults
and children to learn about water pollution.