Please note for advice regarding alarms sounding during
weekends and Bank Holidays please call 0300 123 5025.
It is common for most buildings and vehicles to have intruder
alarms fitted. Whilst most modern alarms have an automatic cut-out
device, which will stop the alarm from sounding after 20 minutes,
there are still a significant number which don’t have this
facility. In addition, from time to time alarms will develop a
fault, which will prevent the cut-out system from working and they
will sound either continuously or intermittently.
If you have been away on holiday and we have had to take
action you may return to find your locks have been changed, or your
car has been towed away and you are faced with a large bill for the
works carried out.
What should you do if you have an alarm?
There is a Government Code of Practice for Audible intruder
alarms, which requires you to do the following:
- Ensure the system is correctly installed and maintained
- Check it has an automatic cut-out device installed and it’s
- Nominate a key holder for the property who can respond within
about 20 minutes and who is available whilst you are away. This can
be done by completing our
Alarm Keyholder registration form.
If you are going away it can be useful to ask neighbours to keep
an eye on the property and to let them know when you expect to be
back and a contact number for yourself and/or the key holder. Doing
this will mean that the neighbours will be able to get the alarm
switched off quickly and hence prevent any unnecessary disturbance
and loss of sleep.
What can happen if my alarm continues to sound?
If your building or vehicle alarm continues to sound and cause a
nuisance to neighbours the council will make every effort to track
down the owner or any relatives. However, if the team is unable to
track anybody down or find out any details relating to when the
owner is expected to return they can serve a statutory notice
requiring the alarm to be silenced.
If after this period the alarm continues to sound the officer
may apply to the courts for a warrant to enter the building or
vehicle with a view to undertake works to silence the alarm (or
remove the vehicle). This may mean that officers have to break into
your house or car and disarm the alarm.
Please note it is a condition of the warrant that the building
or vehicle is left in a secure manner, which for buildings may mean
that the locks need to be changed. With regards to vehicles most
modern cars require the key to lock them and as such this may mean
that the vehicle may have to be removed from the site to ensure it
is kept safe.
Please note that the cost of silencing an alarm, removal and
storage of vehicles and officer time will be passed on to the owner
which can amount to hundreds of pounds depending on the