Schools ePayments Parent’s Guide
This page gives details about using the Online School Shop
facility provided by Cheshire East Council.
The Online School Shop provides the facility for parents or
guardians to pay by credit or debit payment for a variety of things
over the Internet. Each school can customise their own shop to
suite their own needs, so as a parent with children in more than
one school there will be differences on what can be paid.
Registering to use the system
Parents are responsible for creating their own logon details,
school will not be able to help with your details.
To create a logon for the Online School Shop go to the Online School Shop
logon page and click on the link “register in the system here”.
This will take you to the registration page.
On the registration page you will be asked for
YOUR details (not your child’s details).
The details required are:
- your first name;
- your surname;
- your email address
and you will need to enter (and confirm) your password.
If something changes
You can change your details at any time by logging onto the
system and selecting the 'Modify My Details' option.
Once you have signed onto the system you need to add your
child’s details. Details of more than one child can be entered into
To ‘link’ a child to your account click on the ‘Add
When adding a child you will need to supply their:
- First (known) name
- Last name
- Date of birth
- Year Group
- Select which school they attend from the list.
If your child’s school is not on the list, this might be because
they are not currently using this facility. If this is the case you
will not be able to pay for items using this system.
It is your responsibility to maintain your child’s
details. This includes when they change class in September, or if
they change school.
The school does not have the facility to change your
If it is necessary for you to remove a child from your account
this is easily achieved using the 'Remove Child' link.
If you remove a child, and then at a later date you need to
create the link with your account again, you will lose the ability
to view the payment transaction history relating to that child.
When you logon to the system the names of the children that you
have linked to your account will be displayed. Clicking on the
Start Shopping link, next to the child’s name will take you to the
appropriate school shop. Here you can add items into the shopping
basket, increase or decrease the quantity of an item or remove it
You can view the shopping basket contents at any time, and you
will have the choice to proceed to the checkout or to continue
There is no need to complete one child’s transaction before
moving to a different child, the basket can contain for more than
one child, at more than one school.
Paying for things
When you’ve finished adding things to your basket and it’s time
to pay click on the View Basket link. This will display the
contents of the basket, you can increase or decrease quantities and
remove things from the basket. If you’ve forgotten something you
can return to continue shopping, but if you are ready to pay click
on the Proceed to Checkout button, this will show you a summary of
Where appropriate items usually of higher value (e.g.
residential visits) can be paid for in instalments. If an item is
setup for part-payments it is shown in the Part Payment column on
the checkout screen.
To make a partial payment you need to click on the Edit button,
this will give you the opportunity to enter the amount you want to
pay, and also to add a message which will be emailed to the School
Office when payment is approved.
Please Note: the system does
not monitor the total amount paid for a trip, and therefore it
would be possible to make an over-payment. You will need to manage
the total you have paid.
Frequently Asked Questions
Q. What if I have forgotten my password?
A. There is a link on the application’s logon
page called ‘get a password reminder sent by email’. Click this
link and enter your email address, your password will be sent to
the email address you provided. Your child’s school will
not be able to help with your details.
Q. What happens if I change my email
A. You can change your email address on the
Modify My Details page. The change takes effect immediately, so any
emails generated by the system will be sent to your new email
address. The next time you logon to the system you will need to use
your new email address.
Q. What have I paid for?
A. When you logon to the system the names of
the children that you have linked to your account will be
displayed. Clicking on the View Payments link, next to the child’s
name will show you a list of all the transactions relating to that
child. Alternatively, you could click on the link to View All Of My
Payment History which can be found in the Other Options section of
the application’s home page.
Q. What if I need a refund?
A. If you pay for an item using the Online
School Shop, and then decide for whatever reason you need a refund
you need to contact the appropriate school who can confirm if a
refund is appropriate or not. The school will then contact Cheshire
East Council to arrange the refund.
Refunds can only be requested via a school. Parents
cannot request a refund directly to Cheshire East Council. Refunds
cannot be made without authorisation from the appropriate