Family Information Service (FIS)

FIS is a free, impartial one-stop-shop service for parents/carers and young people aged 0–19, providing accurate and detailed information on services in Cheshire East, regionally and nationally. From childcare to tax credits to guidance on bullying, the Family Information Service can assist for all manner of queries, big or small. For more info on what we can help you with download our Family Information Service Factsheet (PDF, 106KB). 

Do You Need Help With...

• Finding childcare that picks up from your child's school?
• Paying for childcare?
• Support for a child with additional needs or a disability?
• Your rights as a working Mum or Dad?
• Keeping your family safe?
• or applying for a school place?

Cheshire East local authority want to better understand how cyber bullying affects young people living in the area. This will help us to plan projects and services to tackle cyber bullying, if it is a problem.  You can also get involved with other Cheshire East ongoing consultations, including a consultation relating to Special Educational Needs and Disability Policy. 

Whether children and young people have concerns about childcare, education, health or even domestic violence – the Cheshire East Children and Young People’s Trust is there to work together to make sure Children and Young People are healthy, feel safe, can achieve their potential and are able to feel part of where they live.

Don't forget, you can follow us on Facebook and Twitter! On Facebook, search for us at Family Information Service (Cheshire East Council) and follow us on Twitter (@FISCheshireEast).

Further Information

• Since October 19th 2011, FIS has been part of the new First Contact Team.  There is more information about First Contact on its own website pages. 
• Cheshire East to form part of London 2012 Olympic Torch Relay route
• Changes to the Bookstart Programme (PDF, 66KB) - Frequently Asked Questions
• Planning ahead (PDF, 17KB) –  the Cheshire East Children and Young People’s Trust 3 year plan.
• The NSPCC (external Link) has launched 'Don’t wait until you’re certain', a digital advertising campaign, the aim of which is to encourage adults to take action immediately if they have concerns about the safety or welfare of a child.  You can view the campaign film on the NSPCC Facebook page 
• ParentPort (external link) - Information on protecting children from inappropriate material in the media
• Foundation Years (external link) - Information from pregnancy to age 5 for childcare providers and parents

Cheshire East Council's Family Information Service has been awarded a Families First Quality Award demonstrating a commitment to improving information and advice - congratulations to all the team!