Family Information Service (FIS)

FIS is a free, impartial one-stop-shop service for parents/carers and young people aged 0–19, providing accurate and detailed information on services in Cheshire East, regionally and nationally. From childcare to tax credits to guidance on bullying, the Family Information Service can assist for all manner of queries, big or small. For more info on what we can help you with download our Family Information Service Factsheet (PDF, 106KB).

From the 29th April 2013, FIS , will become part of the new 'front door' for children's Social Care and will take all of the initial calls for the Cheshire East Consultation Service. Further information with regards to the new service will be released over the next couple of weeks but in the meant time if you have any immediate concerns about the safety of a child then please call 0300 123 5012.

Do You Need Help With...

• Finding childcare that picks up from your child's school?
• Paying for childcare?
• Support for a child with additional needs or a disability?
• Your rights as a working Mum or Dad?
• Keeping your family safe? or
• applying for a school place?

Cheshire East’s Family Information Service can be contacted by:

• Calling at local rates 0300 123 5033 between 8.30am and 5.00pm, Monday to Thursday, 4.30pm on a Friday.  An answer machine operates outside of these hours with messages collected the next working day.
• Emailing us at fis.east@cheshireeast.gov.uk

Here are the policies relating to work of Cheshire East’s Family Information Service:

• Family Information Service Statement of Service and Policies (PDF, 145KB) 

Cheshire East Council's Family Information Service has been awarded a Families First Quality Award demonstrating a commitment to improving information and advice - congratulations to all the team!