Paying your Council Tax

We send you a Council Tax bill every March. The bill covers the whole year and is normally split into monthly payments (instalments). You might get a new bill part way through the year if your circumstances change.

You have a choice of payment dates if you pay by direct debit. You must pay by the first day of the month if you use any other payment method.

You can choose to pay over 12 months instead of the usual 10 (April-January). Contact the Council Tax team to arrange this as soon as you get your bill so we can change the details in your account. 

You can choose to pay the full amount all in one go. To do this you’ll need to pay by 1 April.

Let us know if you are struggling to pay your Council Tax as we may be able to help. 

Manage your Council Tax online

You can set up an account to keep track of your Council Tax payments and manage changes online.

How to pay

You can pay your Council Tax in any of the following ways:

Direct Debit

Paying your Council Tax by direct debit is simple, quick and secure. You give us your details once and we'll do the rest. There’s no risk of forgetting to pay and getting into difficulties.  
 
You need:

  • to choose a monthly payment date - 1, 5 10, 15, 22 or 27 of the month
  • your bank account number and sort code
  • your Council Tax account number (it’s on your bill)
  • to allow at least 10 working days before the first payment date

You can then set up your Council Tax direct debit online. Once you have set up the direct debit, you don’t need to do anything even when the amount you need to pay us changes. We’ll change the direct debit so you keep paying the right amount. 

Set up a Council Tax direct debit

You can also use the direct debit form to change your direct debit payment date. You'll need to allow at least 10 working days between the date you send the form and the first new payment date.

Change your Council Tax direct debit payment date

The Direct Debit Guarantee

Direct Debit guarantee logo

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Cheshire East Council will tell you 10 working days in advance of your account being debited or as otherwise agreed. If you ask us to collect a payment, we will confirm the amount and date at the time of the request.

If Cheshire East Council or your bank or building society make a mistake in taking a Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when we ask you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. They might ask for confirmation in writing. If you do cancel a Direct Debit, please tell us.

The reason we offer a choice of payment dates for direct debit and not for any other method is to encourage more people to decide to pay by direct debit. This is because direct debits cost far less to process than any other type of payments – so when you pay by direct debit, more of your Council Tax goes directly to providing services.

Online banking

You can pay from your online bank account. You can set up a regular payment (standing order) so you don’t have to remember to pay every month, or you can make one-off payments each time. If you set up a regular payment, you’ll need to change the amount every April when you get your bill and find out your payments for the year.

 
To make your Council Tax payment through your online banking you will need:

  • our bank account number (83728765)
  • our sort code (20-24-41)
  • your Council Tax account number (it’s on your bill)

You need to make the payment a few days before the first of the month to make sure we get it in time.

Online through our website

You can  pay your Council Tax online through the secure payments page on this website.
 
You need:

  • your Council Tax account number from your bill
  • a credit or debit card 

Pingit on your mobile phone

Pingit

You can use the Pingit mobile app to pay your Council Tax on your mobile phone. There are two ways to pay with Pingit. You can either scan the Pingit QR code on your bill or choose Cheshire East Council Tax from the list of suppliers and enter your Council Tax account number. You need a UK bank account.

You can download Pingit from the Apple App Store, the Google Play Store, or the Windows Store, or find out more on the  Pingit website.

At a Post Office

You can pay at your local Post Office. You’ll need to take your bill with you, as the bar code gives the information they will need. You can use cash or a debit card.

At a PayPoint

You can pay at any shop that shows the PayPoint symbol. You’ll need to take your bill with you, as the bar code gives the information they will need. You can only pay in cash.

By phone

You can call us on 0300 123 5039 to pay your bill. It’s an automated service so it’s always open.

You need:

  • your Council Tax account number from your bill
  • a credit or debit card

Paying less

Depending on your circumstances, you might be able to get a reduction on your Council Tax bill or some help towards paying it. See  Council Tax reductions for occupied properties and Council Tax and unoccupied properties. You must keep paying the amount on your current bill until we send you a new one.

Payment problems

If you are struggling to pay your Council Tax we will do our best to help. 

You can:

If you think your bill is wrong

If you think we might have made a mistake with the bill, you can  contact the Council Tax team.  

Contact us

Council Tax online enquiry form

Council Tax Team available for telephone enquiries:
Monday - Friday, 8:30 - 17:00

0300 123 5013


Revenues Service
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

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