Council Tax appeals

There are different processes for challenging Council Tax bills, depending on whether:

If you get an unexpected call or message about a Council Tax appeal, be careful - see Council Tax scams.

If someone else is helping you sort out your Council Tax, you can give us permission to talk to them by signing our  authority to disclose form (PDF, 82KB)

What to do if you think we've made a mistake with your Council Tax bill

The first step is to  contact the Council Tax team if you think we have made a mistake with your bill. We'll check and get back to you as soon as we can.

What to do if you disagree with a decision we make about your Council Tax

if you disagree with a decision we make about any of the following:

  • a reduction or exemption you have applied for
  • the person responsible for paying
  • a completion notice we've issued for a newly-built property

then you can make a formal appeal. There's no special form - you just need to  contact the Council Tax team, say you want to make an appeal, and explain exactly why you think our decision is wrong. 

What happens next if you make an appeal

If you make an appeal, we'll review the information and tell you our decision within 2 months. You must keep paying the amount on your bill until you hear from us. We will send you a new bill if the amount due changes.

You can  appeal to the independent Valuation Tribunal if you still disagree with our decision or we don't respond within 2 months.

What to do if you think your Council Tax band is wrong

Council Tax bands are set by the Valuation Office Agency (VOA). If you think your property is in the wrong Council Tax band, you can  challenge your Council Tax band online at the VOA website. You'll need to tell the VOA why you think your Council Tax band is wrong, for example, if similar houses in your street are in a different band. 

There are companies offering to help people appeal against their banding in return for a fee. This isn’t illegal, but it's free to make an appeal and you can do it yourself. 

What happens next if you contact the Valuation Office Agency

The VOA will change your band if they agree it's wrong. We'll then send you a new Council Tax bill for the new amount. Until then, you must keep paying the amount shown on your bill.

To challenge a VOA decision, you can  appeal to the independent Valuation Tribunal.

Contact us

Council Tax online enquiry form

Council Tax Team available for telephone enquiries:
Monday - Friday, 8:30 - 17:00

0300 123 5013


Revenues Service
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

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