Citizens Account (eBilling) terms and conditions

View Benefits and Landlords account Terms and Conditions

Council Tax and Business Rates terms and conditions

  1. You are responsible for keeping your User Name and Password secret to prevent unauthorised viewing of your account. If you suspect either of the above have been compromised you will need to cancel the service and re-apply.
  2. Information regarding your last statement is shown at the date the statement was produced and is subject to change. You should contact us at 0300 123 5013 if you have any queries. You are reminded that payments are due as advised on the dates shown.
  3. Although we take steps to ensure our websites and links are virus free, you are advised to ensure that you have adequate anti-virus protection on your computer.
  4. Access to the service may sometimes be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your dial-up connection and your PC . If you experience connection difficulties you are advised to retry accessing the service.
  5. Payments made through the Council's Internet Payment Service will normally be credited to your Account up to two business days after they are made online. You should bear in mind, and also check the exact amount you are paying is correct.
  6. Unauthorised access to the Citizen's Account (eBilling) service contravenes the Data Protection Act 1998 and the Computer Misuse Act 1990 and may incur criminal penalties as well as damages. Please proceed only if you are the Authorised User.
  7. Data held in respect of your Account(s) is held in accordance with Data Protection legislation in force.
  8. You will be deemed to have agreed with the Council until you otherwise tell the Council in writing at the following address:

Revenues Service
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

  1. (a) That all future demands on you by this Council for the payment of Council Tax or National Non-Domestic Rates (Business Rates) and any information the Council is required to serve on you with any such demand in respect of the account number signed up for may be served on you by publication on a website;
    (b) That you shall be notified by the Council of the publication of such demands and information by email;
    (c) That emails to you will be sent to the email address given by you when you requested access to the Account Number signed up to online; and
    (d) You will notify the Council in writing of any change in your email address.

Benefits and Landlords terms and conditions

  1. You are responsible for keeping your User Name and password secret to prevent unauthorised viewing of your account. If you suspect either of the above have been compromised  you will need to cancel the service and re­ apply.
  2. The information you can view online is as at the date shown and is subject to change. You should contact us at 0300 123 5013 if you have any queries.
  3. Although we take steps to ensure our websites and links are virus-free, you are advised  to ensure that you have adequate anti-virus protection on your computer.
  4. Access to the service may sometimes be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your dial-up connection and your PC . If you experience connection difficulties you
    are advised  to retry accessing  the service.
  5. Unauthorised access to the Citizen's Account (eBilling) service contravenes the Data Protection Act 1998 and the Computer Misuse Act 1990 and may incur criminal penalties as well as damages. Please proceed only if you are the Authorised User.
  6. Data held in respect of your Account(s) is held in accordance with Data
    Protection  legislation in force.
  7. You will be deemed to have agreed with the Council until you otherwise tell the Council in writing at the following address: 

Benefits Service
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

(a) That you shall be notified by the Council of the publication of such letters, schedules and information by e-mail;
(b) That e-mails to you will be sent to the e-mail address given by you when you requested access to the Account Number signed up to on-line; and
(c) You will notify the Council in writing of any change in your e-mail address or right to access this information.

Contact us

Council Tax online enquiry form

Council Tax Team available for telephone enquiries:
Monday - Friday, 8:30 - 17:00

0300 123 5013


Revenues Service
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

Rate this page

We value your feedback. How do you rate this information?