Customer Feedback and Complaints
Cheshire East Council aims to provide high quality services
but acknowledges that things can go wrong.
You may wish to tell us if we have succeeded in providing
a high quality service, a member of staff has impressed you or just
to comment on how we could improve on our services. Please Let Us
Know by visiting our contact us
page.
What is a complaint?
A complaint is an expression of dissatisfaction about the
Council’s action or lack of action or about the standard of a
service. This also applies to an organisation or contractor acting
on behalf of the Council.
You can download a copy of our Corporate
Complaints, Compliments and Suggestions Policy (PDF,
221KB).
Complaints about a councillor, social care service or
schools are legally treated differently.
Making an informal complaint or service request
If you are unhappy with a service provided by Cheshire East
Council, it is important to give the department concerned an
opportunity to resolve your concerns informally in the first
instance. You can do this by raising a service request or by
discussing your concerns with the staff involved or filling in a
form on the Contact us page.
Making a formal complaint
If your informal discussions, or repeated service requests do
not resolve your issues then you may feel it necessary to make a
formal complaint.
Email us at letusknow@cheshireeast.gov.uk ,
choose the
complaint option on the feedback form or
Telephone 0300 123 5038
You can download a copy of the Let Us Know form (PDF,
248KB) available at all Customer Service
Centres.
Post:
Customer Relations Team, Cheshire East Council
Westfields, Middlewich Road
Sandbach, CW11 1HZ
In person at any of our Customer Service Centres
