Compliments, Suggestions and Complaints

We aim to provide high quality services for all members of the public. We accept that things can sometimes go wrong and we need to know when you are not happy with this service.
NB Please note that Social Care have a separate complaints procedure, please browse the Social Care Feedback Section for more information.

How to Complain

On this website by completing our ‘Let Us Know’ form. You can also download a copy of the Let Us Know form (PDF, 248KB).

Telephone 0300 123 5038

Email us at letusknow@cheshireeast.gov.uk

By our ‘Let Us Know’ form available at all Customer Service Centres

Post:
Let Us Know
Customer Relations Team
Cheshire East Council
Westfields
Middlewich Road
Sandbach
CW11 1HZ
In person at any of our Customer Service Centres

Fax 01625 504191

You may wish to tell us if; we have succeeded in providing a high quality service, a member of staff has impressed you or just to comment on how we could improve on our services. Any member of staff being complimented will be advised as will their line manager.