Customer Services

Our Customer Charter

At Cheshire East Council our vision is to work together to improve community life. Our customer charter (PDF, 1.6MB) sets out the standards of customer care that we are committed to delivering.

Getting in touch

• You can call us on one of our essential numbers.
• You can visit us at one of our Customer Service Centres or receive information on a range of Council services at one of our Libraries.
• You can email us by completing our online feedback form.
• Or you can write to us at Cheshire East Council, Westfields, Middlewich Road, Sandbach, CW11 1 HZ

Let Us Know

We want to know when:

• We have done something well
• You would like to make a suggestion that will help us do something better
• We have done something wrong, or you would like to complain

If you want to find out more about submitting suggestions or complaints, go to our Customer Feedback page.