Customer feedback,compliments and complaints

You may wish to tell us if  we have succeeded in providing a high quality service, a member of staff has impressed you or just to comment on how we could improve on our services. Let Us Know by visiting our contact us page.

Cheshire East Council aims to provide high quality services but acknowledges that things can go wrong.

A complaint is an expression of dissatisfaction about the Council’s action or lack of action or about the standard of a service. This also applies to an organisation or contractor acting on behalf of the Council.

You can download a copy of our Corporate Complaints, Compliments and Suggestions Policy (PDF, 471KB).

Complaints about a councillor, social care service or schools are legally treated differently.

Making an informal complaint or service request

You should give the department an opportunity to resolve your concerns informally if you are unhappy with a service provided.  You can do this by raising a service request or by discussing your concerns with the staff involved or filling in a form on the Contact us page.

Making a formal complaint

You may feel it necessary to make a formal complaint if your informal discussions, or repeated service requests do not resolve your issues.

You can download a copy of the Let Us Know form (PDF, 248KB) available at all Customer Service Centres.

Post:
Compliance & Customer Relations Team - Cheshire East Council
Westfields - 1st Floor
c/o Municipal Building
Earle Street
Crewe
CW1 2BJ

In person at any of our Customer Service Centres