Help and accessibility
What are we doing to ensure we meet the criteria?
The Government requires that all public sector websites should
meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines
1.0, to Level AA. These guidelines are based on good design
practice and exist to ensure that no individual is excluded due to
disability or choice of device or software.
We aim to achieve level AA and to comply with as many of
the features of AAA as are possible, but recognise that
this is not always achievable for the entire website.
Main accessibility features
Text/Font sizes are set to relative units rather than absolute
units. This setting allows people to increase or decrease text size
in their web browser. You can use your browsers built in accessibility functions
to adjust font size.
Language - Google translate
Translations of this site are provided by Google Translate. For more
details, please see our Language
Alt tag for all images
We aim to use images relevant to the content. All images that
contain important information used in the website have alternate
text descriptions, which are known as their 'alt' tag. These help
visually impaired users to identify what the images represent.
Data table headers
If a data table is presented, table headers, summary and caption
are provided where appropriate to help you understand the data
table structure and its data.
Customising the way you view the site
Increasing the size of text
- If you experience difficulty reading the text on our website,
you may want to alter the size. To increase text size you need to
change a setting on your internet browser.
- Internet Explorer users should click View > Text Size >
... and select from the options.
- Netscape users should click View > Increase Font.
- Firefox users should click on View > Zoom and then use the
options to Zoom In and Zoom Out.
- Google Chrome users should click on the Page menu > Zoom and
then use the options to make the text Larger, Smaller and Normal
You can also use keyboard and mouse shortcuts for Internet
Explorer 7 and 8, Firefox 3, Google Chrome 2 and Safari 3.2
- CTRL + to zoom in
- CTRL - to zoom out
- CTRL 0 (zero) to reset to normal size
- If you have a mouse scroll wheel, hold CTRL and scroll up to
zoom in and scroll down to zoom out.
Cascading style sheets
Cascading Style Sheets (CSS2) are used on all Cheshire East web
pages to set design and layout elements, e.g. colours, background
colours, alignment, spacing, border, font sizes and types. The
advantage of using
is to give you the choice of switching off the Cheshire East style
sheet and using your own style sheet instead. The web pages are
designed to be read in the correct order, even if the style sheets
are switched off.
Configuring your web browser to help you use our site
Most web browsers have tools and settings that you can use to
help browse our website such as, for example, being able to change
the text and background colours for a higher contrast ratio. We
have provided the following links to guides that will explain how
to use these aids to benefit your browsing experience:
Navigating the website
Using the A-Z
- Another way to navigate the website is the A-Z Site Index. Simply select the initial
letter of the service you require. Each A-Z page lists the services
in alphabetical order.
- The A-Z can be accessed directly from the home page or from the
quick link next to the search.
The sitemap lists all pages
contained on this website. Please be aware that pages do not appear
in alphabetical order but rather in the order of the menu
All the links on our site open in the same window; however some
sites will not let you use the back button to get back to the
previous page. If this happens select the down arrow at the right
of the back button. This will give you a list of previous pages,
you can then select the last page you had visited.
Opening links in a new window
If you require a link to open in a new window, position the
cursor over the link and right click and then select the 'open in a
new window' option. Alternatively you can press and hold the shift
button on your keyboard whilst clicking on the link you wish to
open in a new window.
All external links are labelled as such using the link title.
The link title can be seen when you hover your mouse over the link.
Any links that open in a new window display a warning of this.
Viewing online documents
When we link to files on www.cheshireeast.gov.uk
we indicate the file type and size.
Adobe acrobat documents
Each link to a PDF document is denoted with (PDF, xxKB)
indicating the file type (PDF) and showing the file size of the
document in bytes (xxKB). If you cannot view Acrobat documents
you can download Adobe Reader.
Wherever possible, PDF documents are created in a way that makes
them accessible to visitors who use screen readers. However, in a
small number of situations, for example where a document
contains detailed maps and diagrams, it may not be possible
for us to do this without adversely affecting the integrity of the
Microsoft word files
Microsoft word files (.doc) can be opened in Microsoft Word. If
you do not have this program Microsoft provide a free Word file
viewer that can open, view, print and copy Word documents. This
download is a replacement for Word 97 Viewer and all previous Word
Download Microsoft Word viewer.
Microsoft excel files
Microsoft Excel files (.xls) can be opened in Microsoft Excel.
If you do not have this program Microsoft provide a free Excel file
viewer that can open, view, and print Excel workbooks. This
download is a replacement for Excel Viewer 97 and all previous
Excel Viewer versions.
Download Microsoft Excel viewer.
Microsoft powerpoint files
Microsoft PowerPoint files can be viewed in Microsoft
PowerPoint. If you do not have this software then you can download
the Microsoft Office PowerPoint Viewer 2007. This is a free
download from Microsoft that allows you to view full-featured
presentations created in PowerPoint 97 and later versions.
Download Microsoft PowerPoint viewer.
Video and sound files
Video files are available to download in Windows Media
Format (WMV), This enables the file to be opened in the user
default software capable of playing this widely used format. Video
clips on the site have a transcript version available or the
ability to request an alterative format. In addition to downloads,
video has been presented in some cases using the YouTube streaming
format. Where this is the case, video has also has the option
of captions. A download and transcript are offered alongside the
Audio files are available as downloads in MP3 format. Where an
audio file is present, a link to a transcript is also provided.
Completing online forms
- Each on-line form contains fields (blank boxes). You should
type the responses to the questions in these fields.
- You can tab between fields or use your mouse to move into a
- Click the "next" or "submit" button to move to the next
section of the form.
- You have the opportunity to review your answers and print a
copy of the form (normally with your browsers print function)
before you submit it.
- Mandatory fields are identified by a red asterisk (*) preceding the form field. You must type
a response into these fields in order to continue with your form
- If the form requires you to enter information in a specified
manner (i.e. dd/mm/yy), you should ensure that you follow the
- Certain fields are validated as you submit and may return an
error message if you have input incorrect data. These errors are
identified and where appropriate, the nature of the error is
explained and suggestions are made to assist in completion of the
- When you have completed and submitted the form you may be given
a reference number. You should make a note of this number if
presented and use it in any future correspondence with us.
Credit card payments
- You can make a credit/debit card payment with any of the
following cards: Delta, Visa, Mastercard, Solo, Switch, JCB.
- You will be required to provide your personal details, details
of the account you wish to make a payment for, plus your credit
- Complete the form as described above.
- Your details are submitted over a secure server which means
that the transaction is encrypted from the moment it leaves your PC
until it reaches our server.
- The transaction is validated on-line and the money will be
taken by the bank within 24 hours.
- Please note, we do not store any credit cards details.
Checking the validity of our security certificate
To check the validity of our security certificate - for example
on the online
payments page, you should double-click the closed padlock
symbol on the bar at the bottom of your browser screen.
Double-clicking on the padlock brings up details about our site's
Third party applications
Some parts of our web site are provided via third party
applications. Whilst we make every effort to integrate these with
our main site it is not always possible. Should you have any
difficulties in accessing or using these applications please
Cheshire East Council is committed to ensuring that this website
is accessible to the widest possible range of people, regardless of
technology or disability. We are therefore actively working to
increase the accessibility and usability of our website and ensure
that it adheres to many of the available standards and