Data Protection Questions

How long does the Council keep information for?

Information on the retention guidelines we follow is available in the information asset register.

There are eight principles of Data Protection which Cheshire East Council is committed to upholding:

  • Processing must be fair and lawful;
  • The information we obtain must be for specific and lawful purposes;
  • The information must be adequate, relevant and not excessive for those purposes;
  • The information must be accurate and kept up to date;
  • We must not hold the information for longer than is necessary;
  • We must process your information in accordance with your rights;
  • The information must be subject to the appropriate technical and organisational security measures;
  • We must not transfer the information outside the European Union unless the country in question provides adequate security.

Will you let me have all the information that is held on me?

Subject to exemptions you will receive a copy of all the information the Council holds about you on its computer systems and information held in paper form. You will also receive a description of the purpose(s) for which we use your data and where we got it from, and a list of other organisations to whom we have disclosed the data. You will be provided with a copy to keep and check for accuracy.

How long will a request take?

The Council must provide the information within 40 days of receipt of your request. However the 'clock' does not start until we have received all the relevant information, the fee and proof of your identity.

What should I do if the information is wrong?

You must write to us telling us what data is incorrect and detailing what action you wish us to take.

If you think the use of your personal data could cause you damage or distress you should write to us explaining how  so that we can take any necessary steps to stop this happening.

What if I'm not happy with Cheshire East's response?

You should complain to the Council by contacting the Data Protection Officer

If you are not satisfied with the response from the Data Protection Officer then you can request a review by the Information Commissioner's Office

phone: 0303 123 1113

Customer Services Team
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK7 5AF

Contact us

Email Data Protection

0300 123 5500

The Data Protection Officer
1st Floor Westfields
C/O Municipal Buildings
Earle Street
Crewe
CW1 2BJ


Rate this page

We value your feedback. How do you rate this information?