Benefits Key Performance Targets 2011-12
Cheshire East Borough Council deals with a caseload of 27,028
for Housing and/or Council Tax Benefit. The following
information is a summary of our current performance and future
targets.
| Measure |
2010-11 |
Targets |
| Perfomance this month |
2011-12 |
2012-13 |
2013-14 |
| Right Time indicator average days to process new claims;
changes NI181 |
12.23 |
12 |
10 |
9 |
| Average time to process new claims |
24.82 |
18 |
16 |
14 |
| Average time to process changes |
9.33 |
6 |
5 |
4 |
| Take Up |
£130,032 |
£0.5m |
£0.5m |
£0.5m |
| Overpayments recovered as a % of the amounts recoverable this
year FTPB03 |
72.46% |
75% |
85% |
88% |
| Average number of days sick per person
MFIN018 |
7.7 |
6 |
5 |
5 |
| % of revisions actioned; notified within 4 weeks |
83% |
96% |
97% |
98% |
| % of submissions sent to the Tribunal Service within 4
weeks |
64% |
75% |
80% |
85% |
| Number of sanctions; prosecutions in the year |
84 |
155 |
160 |
165 |
| Average time to complete a fraud investigation (includes joint
working cases) |
10-11weeks |
14 weeks |
13 weeks |
12 weeks |
| Training pledges per member of staff
FTPB01 |
7 |
7 |
7 |
7 |
| Percentage of eligible benefit claims processed through the
‘Golden Promise’ channel MFIN007 |
59.95% |
25% |
30% |
35% |
| Level of assessment work outside target in Benefit Service
MFIN009 |
555 |
500 |
250 |
0 |
| Percentage of benefits payments recovered by subsidy
MFIN014 |
99.49% |
99% |
99% |
99% |
| Percentage of Rent Allowance payments paid by BACs
FTPB02 |
96.26% |
96% |
96.5% |
97% |
