How to pay your penalty charge notice (PCN)

Pay a penalty notice online

Pay a penalty charge notice (PCN) quickly and easily using the online penalty charge payments facility. All you need is a debit or credit card and the PCN number of the ticket received. This is printed at the top of ticket received when the offence took place and begins with the letters GA:

Example Parking Charge Notice (PCN) highluighting the location of the PCN number

Two levels of Penalty Charges apply - one for a “higher level” contravention and one for a "lower level" contravention. In each band, there is a discount of 50% for payment within 14 days. The required payment is detailed on the PCN issued at the time of the offence. The banded charges are as follows:

How to pay your PCN
 Initial ChargeLevel of Charge paid within 14 daysLevel of Charge after 56 days
Higher level £70 £35 £105
Lower level £50 £25 £75

Other payment methods

24 hour automated telephone - 0300 123 5039

Phone 0300 123 5039 to make debit card/credit card payments, this is an automated service (24 hours a day). Make sure you quote the PCN number. Do not end the call until you have been issued with an authorisation code as this confirms that your payment has been made successfully.

In person

Debit or credit card, cheque or cash payments can be made in person at:

  • Delamere House, Delamere Street, Crewe
    Opening hours: Monday to Friday, 8.45am to 5pm except Tuesday 8.45am to 4pm.
  • Town Hall, Market Place, Macclesfield
    Opening hours: Monday - Friday 8.45am to 5pm

Cheques should be made payable to "Cheshire East Borough Council". Please ensure that you quote the PCN number on the reverse of the cheque.

By Post

Cheques/postal orders to be made payable to "Cheshire East Borough Council" and sent to:

Cheshire East Borough Council Parking Services
Municipal Buildings
Crewe
CW1 2BJ

Please enclose payment slip and ensure that you quote the PCN number on the back of the cheque. Do not send cash. Post dated cheques will not be accepted and will be returned.

Please note that Cheshire East do not arrange or accept instalments on Penalty Charge Notice payments.

For information about a Penalty Charge Notice please call the Customer Centre on 0300 123 5020 during office hours (Monday - Friday 08:45 to 17:00). Please note that anyone wishing to make payment will be transferred to the automated payment line.