If you require Consumer Advice or you want to complain about a business use our online form or phone the Citizens Advice Consumer Service on 03454 040506. See our Consumer information.
If you require Business Advice and are based in Cheshire East contact us and we will respond to your enquiry within five working days. See our Business information.
National Consumer Week
November 28th to December 2nd 2016
This year’s theme of ‘Switched On’ is underpinned by research conducted by the Citizens Advice Partnership Knowledge Hub, which has identified a large number of problems with electrical goods. This sector was found to be the most complained about of the unregulated sectors.
There is strong evidence to show that there are significant benefits from seeking redress, but that too often consumers do not do so. While almost half of people who were polled had not sought a solution to a faulty product, those who did overwhelmingly received some form of refund, repair or replacement. However the data also shows that many consumers were "fobbed off" with around half of traders failing to engage with any form of complaint or problem.
Please see the following links for more information.
Prize Draw scam money returned to residents
Cheshire East Trading Standards Investigations along with Trading Standards teams nationally have been working with the national scams team in returning cash and cheques to residents that have been involved in prize draw mail scams - for the full story please visit the Trading Standards Institute website
New Allergen Labelling Legislation
At the end of 2014, new legislation (the EU Food Information for Consumers Regulation 1169/2011) will be introduced that will require food businesses to provide allergy information on food sold unpackaged, in for example catering outlets, deli counters, bakeries and sandwich bars. There will also be changes to existing legislation on labelling allergenic ingredients in pre-packed foods. To see how this may affect your food business please take a look at the Guidance & Notices area of our website where you will find useful information.
New Regulations give Consumers more power
From June 13th 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came in to effect. The new Regulations replace The Consumer Protection (Distance Selling) Regulations 2000 and The Cancellation of Contracts Concluded in a Consumer's Place of Work or Home etc. Regulations 2008.
If you are a business and would like some guidance on ensuring you are compliant with the new Regulations use the following links to go to the Business Companion guidance, Off- premises sales, On-premises sales, Distance Sales.