Contact Trading Standards

To help us deal with your enquiry quickly and effectively please use one of the access points given below.

If you are a Cheshire East Resident and wish to report a consumer related issue/complaint to Trading Standards or to seek Civil Advice please contact The Citizens Advice Consumer Service. Staff there will log your issue and provide first-line advice to help you. Complex Civil Law enquiries and issues requiring further assessment such as Criminal Law complaints will be referred to us.

Contact details for consumers

  • Phone: 03454 040506. (Charges may apply)
  • Opening Times:
    • 9:00am - 5.00pm Monday to Friday, 9:00am - 13:00pm Saturday
    • Closed on bank holidays and public holidays
  • Minicom: 08451 281384
  • e-mail: Please use the Citizens Advice Consumer Service online form
  • By post: 2nd Floor, Municipal Buildings, Earle Street, Crewe, CW1 2BJ

Contact details for business

(based within Cheshire East)

Animal health and welfare enquiries

To discuss Animal Health & Welfare issues:

  • Phone: 0300 123 5015
  • e-mail: Environmental Health (please note that your email will automatically be given the subject title "Animal Health and Welfare". This will ensure that it is directed to the appropriate section).