Nominated neighbour scheme

The Nominated Neighbour Scheme has been developed by Cheshire East Council’s Trading Standards Team to tackle bogus callers and workmen or other kinds of distraction thefts.

The scheme is aimed at vulnerable people in our community and makes the most of our extremely strong community relationships. Often the bogus workman or criminal will target the elderly or vulnerable and the scheme means that these people will be protected by someone they know and trust, such as a neighbour or a relative.

The scheme works by the vulnerable person being given a specially developed card that they hold up to a window or door which advises any unidentified or unexpected caller to go to the address of a 'Nominated Neighbour' who will check the callers identity and if they are genuine return with them and supervise the visit to make sure that nothing untoward takes place and will remain there until the caller has left. The scheme can also be commenced using a ‘nominated telephone number’ of a trusted person.

resident at window with card 4 2_v_Variation_1

When the card is shown to the caller it replaces any need for the occupant to enter into conversation with that person and a genuine caller will not mind following the instructions, we believe no criminal who prey on the elderly or vulnerable would like this type of scrutiny.

This scheme will help limit the opportunity for doorstep callers to con there way into homes or persuade residents to have unnecessary home improvements, once they fail to gain access and know the local community are alert to their activities it will act as a strong deterrent to stop them returning in the future.

The nominated neighbour is chosen freely by the householder and will be readily available to help. They will be given simple and clear guidance by the scheme on what action they should take with different kinds of callers and whom to contact to report any incidents.

The scheme is a positive action that improves the safety of vulnerable people.

If you would like a Nominated Neighbour Scheme pack sent to you or a vulnerable neighbour or relative within Cheshire East contact Citizens Advice Consumer Service on 03454 040506 who will take the details.

To report suspicious activity telephone Cheshire Constabulary on 101. However, if it's an emergency or if a crime is being committed or has just been witnessed, there is a risk of injury, or a risk of serious damage to property ring 999.

To report problems with doorstep callers or traders contact Citizens Advice Consumer Service on 03454  040506.