Advice and Information for
Consumers
Consumer Protection and
Investigations offers consumer education to Cheshire residents to
ensure that all consumers, especially the vulnerable, can make
informed choices about goods and services purchased in an
increasingly complex marketplace. We aim to ensure that all
consumers have the knowledge to protect themselves from potentially
unscrupulous trades people and that they are empowered with the
knowledge and skills to help themselves.
Dealing with a complaint
If you have a complaint against a
trader or a credit company you may need to send a letter.
The Directgov website has letter
templates for you to use.
You can access a wide range of
consumer advice on the
Directgov website.
To report a matter to Cheshire East
Consumer Protection and Investigations or to seek advice please
contact Citizens Advice Consumer Service on 08454 040506.
Staff at Citizens Advice will advise you and will also refer
complex enquiries, urgent enquiries and those requiring further
action to Cheshire East Consumer Protection and Investigations.
Schools
Cheshire Secondary schools are
given full support in implementing the Citizenship strand of the
National Curriculum and are encouraged to submit teams for the
Young Consumers of the Year Competition which is aimed at students
aged 14 to 17 years.
Information is available from:
Lifelong Learning
A range of talks are available
from our Education and Fair Trading Officers on issues such as
door-step sales and general consumer rights.
These are particularly useful for elderly and vulnerable consumers
and can be arranged either during the day or in the evening.
