New Regulations
These regulations apply to businesses using
'doorstep' and 'face to face'
sales method.
What are the regulations?
The Cancellation of Contracts Made in a Consumer’s Home or Place
of Work etc Regulations 2008.
They introduce cooling-off periods and cancellation rights that
consumers have when contracts are made during solicited and
unsolicited visits by traders. They will give consumers greater
rights in areas where they might be most vulnerable and create a
level playing field for honest business.
When do they come into force?
1st October 2008.
Will it change how I do business?
You will be required to give the consumer a
written notice of their right to cancel, it must be prominently
displayed in the same document, where the contract is completed
wholly or partly in writing. Set the cooling off period at 7
calendar days (some businesses already offer a longer cooling off
period for customers) you MUST do this whether you
COLD CALL or not.
How do I find out if they will affect my business?
You can find guidance on the Regulations on the
Office of Fair Trading website, or you can contact the
Business Support Team for advice on 01270 685900.
Where can I get further information?
Further information about the regulations and the government
consultation can be found on the
Department for Business website.
