Trading Standards

This area of the website contains advice and information for consumers such as advice on purchasing or returning goods and information for businesses about legislation and fair trading. There is also advice for farmers, motor trading companies and information about food, weights and measures, and product safety.

Not in Cheshire East? You can find details of your local Trading Standards office by using the postcode search at Trading Standards Central.

If you are seeking advice and assistance with a matter you are having or you would like to make a complaint against a company, please contact Citizens Advice Consumer Service on 0345 4040506 or via the Citizens Advice online complaint form.

Latest News

Prize Draw scam money returned to residents

Cheshire East Trading Standards Investigations along with Trading Standards teams nationally have been working with the national scams team in returning cash and cheques to residents that have been involved in prize draw mail scams - for the full story please visit the Trading Standards Institute website

New Allergen Labelling Legislation

At the end of 2014, new legislation (the EU Food Information for Consumers Regulation 1169/2011) will be introduced that will require food businesses to provide allergy information on food sold unpackaged, in for example catering outlets, deli counters, bakeries and sandwich bars. There will also be changes to existing legislation on labelling allergenic ingredients in pre-packed foods. To see how this may affect your food business please take a look at the Guidance & Notices area of our website where you will find useful information.

New Regulations give Consumers more power

From June 13th 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came in to effect. The new Regulations replace The Consumer Protection (Distance Selling) Regulations 2000 and The Cancellation of Contracts Concluded in a Consumer's Place of Work or Home etc. Regulations 2008.

If you are a business and would like some guidance on ensuring you are compliant with the new Regulations use the following links to go to the Business Companion guidance, Off- premises sales, On-premises sales, Distance Sales.

Buy With Confidence

Cheshire East Trading Standards has adopted the Buy With Confidence scheme. Buy With Confidence is a scheme which has been put together by a partnership of Local Authority Trading Standards services. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme. If you would like further information on the scheme please visit the Buy With Confidence website.

If you are a business in the Cheshire East Borough and you would like to join the scheme, please call 01270 685900 or email the business advice team.

Knock Knock 4CE

Cheshire East Consumer Protection and Investigations Officers have been visiting schools across the borough advising young people on the dangers of Rogue Traders. So far we have spoken to 750 young people and provided them with information to take back to their friends and families. You can find more information about it on our Knock Knock 4CE page.

If you are a primary or secondary school and you would like us conduct a talk for your school, please call us on 01270 685900