Vulnerable tenants

This page will provide more information about what a vulnerable tenant is and how it affects the provision of benefits.

Being vulnerable means

If a claimant is classed as vulnerable this means we have recognised that they may have difficulty paying their rent so can make payments direct to you. The following are examples of those who would be unlikely to manage their affairs:

  • learning difficulties
  • medical conditions
  • illiteracy
  • drug/alcohol/gambling dependencies
  • people leaving prison
  • care leavers
  • fleeing domestic violence

This does not cover all scenarios, but we will work with tenants and landlords to help to identify those who are vulnerable and then seek the required written representation/evidence from approved sources.

All claims that are paid direct to the Landlord will be reviewed on a regular basis and we will deal with each claim on its individual circumstances.

If you need help

Contact the Citizens Advice Bureau for further advice. They can help you to fill in forms or to write a letter.

Contact Shelter which is the housing and homelessness charity or use their freephone number of 0808 800 4444. They offer advice about money matters, homes and housing problems.