Benefits Key Performance Targets 2017-18

Cheshire East Borough Council deals with a caseload of 21,988 for Housing Benefit and Council Tax Support cases.

The following information is a summary of our current performance and future targets.

Benefits Key Performance Targets 2016-17
MeasureCurrent PerformanceTargets
Performance this month

November 2017

2017-18 2018-19 2019-20
Right Time indicator 8.31 8 8 8
Average number of days to process new claims 25.70 15 8 8
Average number of days to process changes 6.04 4 4

4

Average number of days to process Blue Badges (used March performance):

New applications       

Renewal application


7


7

 

 

                       

 


7

 

 


7


7

Average number of days to process Blue Badge appeals (working days)

2.8

8

7

7

Overpayments recovered as a % of the amounts recoverable this year

Total collected for invoiced debt

87.87%

87%

 
£1.35m

88%

 
£1.35m

88%

 
£1.35m

Average number of days sick per person 4.91 5 5 5
% of revisions actioned and notified within 1 month

97%

95%

95% 95%
% of submissions sent to the Tribunal Service within 1 month n/a this month 75% 80% 80%

Overall customer satisfaction

figure not available until a survey completed 95% 95% 95%
Percentage of training pledge targets met (target agreed individually at Performance Development Plan from range) 57% 100% from range 5-8

100% from range  5-8

100% from range 5-8
Free School Meals tbc      
Percentage of Housing Benefits payments recovered by subsidy

99.0%

98.3% 98.4% 98.5%
Percentage of Rent Allowance payments paid by BACs 99.9% 99.9% 99.9% 99.9%
Accuracy (all teams)
  • financial details correct
  • administrative and financial correct

 

97%       

100%

97%

92%

 

97%

92%

97%

92%

Citizens account - sign up by claimants and landlords

78.48%

 
72.30%

100% of landlords 

3,000 customers 

100% of landlords 

3,500 customers 

 100% landlords 

4,000 customers