Appeals and Revisions

What to do if you think our decision is wrong

If you think our decision is wrong about your housing benefit, council tax support, discretionary housing payment or emergency assistance, you can:

  • ask us to explain the decision or give you a written statement of reasons
  • tell us what information you think is wrong and ask us to look at our decision again, known as a revision
  • appeal the decision

You should contact us within one month of the date of our decision for any of the above. 

If you are still unhappy with our decision, after you have received an explanation or a written statement, you can ask us to revise or appeal the decision.  We will increase the one month time limit by the amount of time it has taken us to send you a written statement.

Appeals must be made in writing and signed by the person who has the right of appeal.

Because our housing benefit decision notices can be complicated we have created an explanation of information for housing benefit  to simplify the terms used.

Revising or appealing a decision

If you are a claimant or the claimants’ representative, use our claimant revision/appeal form

If you are a Landlord you can only ask us to revise or appeal a decision about payments to you or about recovery of an overpayment. Use our  Landlord revision/appeal form to do this.

If you want to appeal a council tax support decision this must be done via the Valuation Tribunal forms. If you want to ask for a revision of our council tax support decision, use our claimant revision/appeal form

What happens next

If you have asked for a revision of housing benefit or council tax support;

  • A different decision maker will look at the original decision.
  • If the original decision is changed it will be from the date the original decision was made.
  • We will normally contact you within 10 days, of your request, with the outcome.  
  • If we do not change the original decision we will tell you why and if we make a new decision we will tell you what this is.

If you have appealed a housing benefit decision

  • A different decision maker will look at the original decision
  • If the original decision is changed it will be from the date the original decision was made.
  • We will normally contact you within 1 month of your request with the outcome
  • If the new decision is more favourable to you, but you still do not agree with it, you can appeal the new decision.
  • If the new decision is less favourable to you, or we do not change the original decision, your appeal will be sent to the Tribunals Service. We will send a copy of the appeal, known as a response, to you or your chosen representative.
  • The Tribunals Service will arrange a hearing and will write to you asking if you wish to attend. 

If you have appealed a council tax support decision

  • Appeals for council tax support must be made direct to the Valuation Tribunal
  • You must make your appeal within 2 months of our original or revised decision.
  • If you have asked for a revision include our reply with your appeal to the Valuation Tribunal
  • The Valuation Tribunal will arrange a hearing and will write to you asking if you wish to attend. 

You cannot appeal the rules of the council tax support scheme.  You can only appeal how the rules have been applied to your claim.

If you have appealed a Discretionary Housing Payment or an Emergency Assistance scheme decision

  • A different decision maker will look at the original decision
  • If the original decision is changed it will be from the date the original decision was made.
  • We will normally contact you within 10 days of your request with the outcome
  • If you are still unhappy with the revised decision, you can ask for a further review. 
  • The further review will be carried out by a panel of senior officers and will be final and binding. This final decision may only be appealed further via the Corporate Complaints procedure or via the judicial review process (for Discretionary Housing Payments only). 
  • We will normally contact you within 20 days of the panel hearing with our decision.
  • You cannot appeal to the Tribunals Service about a Discretionary Housing Payment or Emergency Assistance decision as the schemes are discretionary

Where can I get help?

You can contact the Citizens Advice Bureau for further advice.  They can help you to fill in forms or to write a letter.

You can also contact Shelter, which is the housing and homelessness charity for advice on money matters, home and housing problems. Their free phone number is 0808 8004444.

Further information about appealing benefit decisions can be found on the Gov.UK website.

 

Contact us




0300 123 5013

Benefits Section
Cheshire East Council
PO Box 622
Crewe
Cheshire
CW1 9JH


Rate this page

We value your feedback. How do you rate this information?